Coupon Orders Issue 
Autor: Melissa K.
Besucht 1225,
Followers 3,
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Hi everyone,
I'm having another issue I'm hoping someone can help me with it: I set up a coupon for my client's customers to use, it works fine as a discount, no issues there.
However, it seems that, orders made with a coupon don't get processed automatically. My client has to go into the e-commerce panel of their site to send the email with the link, whereas the others are done automatically.
Is this a glitch or is there a setting that I'm not seeing?
Gepostet am
Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.
Autor
Appreciate it
Hello Melissa
Are you sure that the selected products are exactly the same? Perhaps a different product is selected and thus the issue appears.
Are all the selected products Digital ones?
Is the coupon used a coupon for the entire order or for a specific product only?
Check all of this out and keep me posted here
Thank you
Stefano
Autor
Hi Stefano,
Yes, the same digital product has the issue with the coupon, even though without the coupon it's fine.
It's used for the entire order.
Please let me know.
Hello Melissa
Thank you for your feedback
I've reported this information to the developers for further analysis
I will keep you posted here as soon as news becomes available
Thank you
Stefano
Autor
Hi Stefano,
Thank you very much, I look forward to hearing from you.
Hello Melissa
I've received news from the developers
From a technical point of view, the use of the coupon affects in no way whether an email is sent or not. This means that if really is the case for you, something else must be the cause.
If you're still experiencing this issue, I would like to ask you to send me your project
Please do let me know here if the issue persists
Thank you
Stefano