Problem contact form with gmail accountc sender 
Autor: Kees W.
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When a sender uses a gmail account no mail comes to me.
However, the database is updated.
With other accounts I have no problems.
My user account is a domain email account
I have tried different script types.
My php is version 8
Gepostet am
Hello. Try PHP 7.4. Give a link to the page with your form.
Check your SPAM folder.
Autor
@ Aleksej,
Thanks for your comments.
I have tried php 7.4 with no results.
The mails are not in the spam folder.
The link to the form is: https://kennemerrand.nl/svkr/zomerafsluiting-2021-2.html
Autor
Attached is a simple test project.
If in the form as email address a G-mail account is entered the form is not received by ***.
The sender does receive the confirmation email
With other email accounts I have no problem.
What have I tried?
All Scripttypes
PHP 8 and 7.4
The mails do not arrive in the spambox
Hello Kees
if you've noticed that all email seems to work but not when using a gmail account, the issue can definitely be found in your emailing server. The software itself makes no distinction between email domains, so the software is probably not the cause
Investigate this with your hosting support and keep me posted here after
Thank you
Stefano
Autor
It appears to be a problem in WebsiteX5 after all.
I have tested it in the various versions.
Until version 2021.1.5. no problem, after that until 2021.3.5 the error occurs.
I have now tried the preview version 2021.4.1.
It does not have the problem with the Gmail account and seems to be solved.
Hello Kees,
Check into your admin panel if there is some email errors
And also check if you have some logs with your hosted admin panel
Enjoy!
Axel
Hello Kees
As mentioned in my previous post, it is very unlikely that the software version can have anything do to with this
Depending on how you set up your Contact Form, you may be trying to use your users' address as the sender for subscription confirmation emails.
If so, the mail server would block them. The fact that you can normally receive or send emails from the address has nothing to do with what the site has to do to send the emails, so it is not necessary to compare the two, in reality very different in terms of operation.
Can you forward me the second configuration screen of the Form object so I can verify it?
Let me know
Thanks
Stefano
Autor
Below the configuration screen
Hello Kees
Configuration-wise it seems fine. In order to correctly understand what is stopping these emails, I would like to suggest proceeding as I advised before
Contact your hosting provider and ask to verify if the emailing server contains any log that indicates why that email isn't being sent. I'm sure some helpful information must be present in there
Keep me posted here
Thank you
Stefano