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Adrian B.
Adrian B.
User

Clear server and re-export  en

Autor: Adrian B.
Besucht 781, Followers 1, Geteilt 0  

Since switching to capturing users and orders instead of only emailing them, the emailing has stopped.  It has been recommended to clear the server and re-export to see if that solves the problem.

I have done that previously a few times, but now I want to clarify exactly what I should clear out.

Previously I have cleared out all .html files from the public_html folder.  Also all images from the "images" sub-folder, as this gets boated with multiple versons of the image file with little modificataions to the filename.

All the other "." files I have left (.ftpquota, .htaccess, plus php files)

Where is the user and orders database?  Should I be backing it up?

What about all the other sub-folders?

Thank you

Adrian

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Aleksej H.
Aleksej H.
Moderator

Hello. If you received a recommendation to completely remove the site from the hosting, then you need to delete all folders and files that are inside "public_html" folder. 

If you are afraid of problems, you can first download all these files and folders to your computer.

"Where is the user and orders database? Should I be backing it up?" - If you have set up the storage of order data in a database, then contact your hosting provider and ask how you can back up the database and then clear the contents of this database.

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Gepostet am von Aleksej H.
Adrian B.
Adrian B.
User
Autor

I cleared the server only in the public_html folder.

Re-exported from X5 - result is same problem in that no notification email is sent of the cart order.

Changed the E-mail paramters and re-exported and tested each of the other 5 options (we were using Low-lever script); the "Standard script" option worked.

Have not checked the database of user orders to see if it is working correctly - just assuming it is - will check shortly.

Adrian

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Gepostet am von Adrian B.
Aleksej H.
Aleksej H.
Moderator

Check your spam folder.

Use mail with your domain.

Check the mail sending logs on the server.

Try using SMTP.

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Gepostet am von Aleksej H.
Adrian B.
Adrian B.
User
Autor

Switching to Standard script in the parameters worked.

Database of orders and users all ok.

Thank you

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Gepostet am von Adrian B.
Aleksej H.
Aleksej H.
Moderator

Problem solved?

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Gepostet am von Aleksej H.
Adrian B.
Adrian B.
User
Autor

Problem seems to be solved

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Gepostet am von Adrian B.