Clear server and re-export 
Author: Adrian B.
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Since switching to capturing users and orders instead of only emailing them, the emailing has stopped. It has been recommended to clear the server and re-export to see if that solves the problem.
I have done that previously a few times, but now I want to clarify exactly what I should clear out.
Previously I have cleared out all .html files from the public_html folder. Also all images from the "images" sub-folder, as this gets boated with multiple versons of the image file with little modificataions to the filename.
All the other "." files I have left (.ftpquota, .htaccess, plus php files)
Where is the user and orders database? Should I be backing it up?
What about all the other sub-folders?
Thank you
Adrian
Posted on the
Hello. If you received a recommendation to completely remove the site from the hosting, then you need to delete all folders and files that are inside "public_html" folder.
If you are afraid of problems, you can first download all these files and folders to your computer.
"Where is the user and orders database? Should I be backing it up?" - If you have set up the storage of order data in a database, then contact your hosting provider and ask how you can back up the database and then clear the contents of this database.
Author
I cleared the server only in the public_html folder.
Re-exported from X5 - result is same problem in that no notification email is sent of the cart order.
Changed the E-mail paramters and re-exported and tested each of the other 5 options (we were using Low-lever script); the "Standard script" option worked.
Have not checked the database of user orders to see if it is working correctly - just assuming it is - will check shortly.
Adrian
Check your spam folder.
Use mail with your domain.
Check the mail sending logs on the server.
Try using SMTP.
Author
Switching to Standard script in the parameters worked.
Database of orders and users all ok.
Thank you
Problem solved?
Author
Problem seems to be solved