Hi,

I received calls from 3 different customners today, saying that they were unable to complete their orders as when they got to the cart, the products that they ordered were not listed.

The first call I put down to cookies etc issues, the second call I thoiught maybe a spoecific browser issue, but the third call was using chrome, which I use, and everything was working fine when i did test orders via my desktop and phone.

So I opened my software, and thought the first step woiuld be to update the software. WhenI tried this, it came up with a message that the update failed and to make sure the program wasn't running. I tried opening X5 againa nd it wouldn't load, saying a problem had occurred. So I restarted, same again, then I tried using the update program and it again crashed and did not complete.

So not my software won't load and I cannot look into the issues.

The original software was X5 Pro 2022,1,2,0, and it was possibly uupdated since that original version, so I am unsure of the current version i am using as I cannot load the software to check.

Please advise whow to get the software going again. Clean install? Some other updated version I can try installing? I have saved recently, so can apply that.

I am using Windows 10 I believe (it is a work computer and I am not there right now)

Any advice ASAP is needed desperately as we are entering a very busy time leadiung into Christmas and as we supply shops, they trying to stock up.

Website dreated with teh software is www.madebyearth.com.au