Opening X5 Evo after installation asks me for the activation key
Autor: Michael F.
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I have installed and activated X5 Evo but when I open the program it asks for my activation key again. I am taking over an existing website and the current developer has sent me an iwzip file but if I try to import it the file is not shown in the file dialog (even though it is present with the correct file extension).
Gepostet am
Hello. Try running the program as administrator.
Hi Michael,
thank you for getting in touch.
Please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 - Evo and if the licence.iwl file is inside this folder.
If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.
Thanks! Kind regards.
Autor
I had installed the program as a user which does not have admin authority. I didn't see any requirement to run the program with admin authority and I normally use Windows without admin authority to reduce the risk of getting viruses. I have now granted admin authority to the user and am able to use the program.