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Michael F.
Michael F.
User

Opening X5 Evo after installation asks me for the activation key  en

Author: Michael F.
Visited 90, Followers 1, Shared 0  

I have installed and activated X5 Evo but when I open the program it asks for my activation key again. I am taking over an existing website and the current developer has sent me an iwzip file but if I try to import it the file is not shown in the file dialog (even though it is present with the correct file extension).

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3 ANSWERS - 1 USEFUL
Aleksej H.
Aleksej H.
Moderator

Hello. Try running the program as administrator.

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Posted on the from Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi Michael, 

thank you for getting in touch. 

Please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 - Evo and if the licence.iwl file is inside this folder.

If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Thanks! Kind regards.

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Posted on the from Elisa B.
Michael F.
Michael F.
User
Author

I had installed the program as a user which does not have admin authority. I didn't see any requirement to run the program with admin authority and I normally use Windows without admin authority to reduce the risk of getting viruses. I have now granted admin authority to the user and am able to use the program.

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Posted on the from Michael F.