WebSite X5Help Center

 
Andrzej K.
Andrzej K.
User

Changes in licence conditions from 2024.3  en

Autor: Andrzej K.
Besucht 271, Followers 3, Geteilt 0  

Question about changes in licence condition from 2024.3

I bought pro licence of website with updates for one year. In the meantime you changed conditions of licence so my bought rights were broken - in such way i should receive agence version for free till the end of update period. Is it true?

Gepostet am
9 ANTWORTEN
Incomedia
Elisa B.
Incomedia

Hi Andrzej, 

thank you for reaching out.

The recent changes introduced with version 2024.3 have clarified the licensing approach: in order to create websites for third parties, the Agency version is necessary if a version starting from 2024.3 on is used, and such websites are created or managed upon payment. On the other hand, by continuing using version 2024.2, it is still possible to use Pro to create and manage websites for third parties, even upon payment.

When you purchased the Pro license, you received access to updates for one year. While the transition to the new model doesn’t include receiving the Agency version at no extra cost, we’d be happy to discuss potential discounts as a way to address the change. 

Please let me know if I can be of any further help. Kind regards. 

Mehr lesen
Gepostet am von Elisa B.
Andrzej K.
Andrzej K.
User
Autor

what discuss? It is the same situation like erasing shop from Evo version. In such situation you give a pro version for free till the end of update time, so you should to do the same in case of erasing one functionality from pro version (commercial selling of websites).

Mehr lesen
Gepostet am von Andrzej K.
Alex B.
Alex B.
User

Поддержу! Такая же ситуация с ограничением количества страниц сайта - теперь на Evo можно создать только 100 страниц. При покупке и всегда до этого количество страниц НЕ ОГРАНИЧИВАЛОСЬ!

***

I will support you! Thesamesituation is withlimiting the number of sitepages-now you cancreateonly100pagesonEvo.Whenbuying, andalwaysbefore, the number of pages was NOTLIMITED!

Mehr lesen
Gepostet am von Alex B.
Alex B.
Alex B.
User

***I will support you! The same situation is with limiting the number of sitepages - now you cancreate only 100  pages on Evo. When buyingand always before, the number of pages was NOT LIMITED!

Mehr lesen
Gepostet am von Alex B.
Andrzej K.
Andrzej K.
User
Autor

Elisa, I understand you are only a worker and have to explain stupid decisions of management as "clever understanding of customers needs" :)

but please take care about the subject - reduction amount of pages in evo as well as limitations of rights for creating websites in pro is in fact "breaking the agreement we made" when we buy licence with one year updates on the same conditions we bought.

Mehr lesen
Gepostet am von Andrzej K.
Andrzej K.
Andrzej K.
User
Autor

Elisa, Eric - where is priority solving problems for active users? I am still waiting for solving this problem.

Mehr lesen
Gepostet am von Andrzej K.
Incomedia
Elisa B.
Incomedia

Hi Andrzej,

as we discussed, I'm sorry to say that a free upgrade to the Agency version isn't available. However, as a valued Pro user, we're happy to offer you a 20% discount should you decide to make the switch.

Thank you again, and please don’t hesitate to let us know if there’s anything else we can do for you.

Kind regards.

Mehr lesen
Gepostet am von Elisa B.
Andrzej K.
Andrzej K.
User
Autor

I think it is illegal in EU so I check possibility for using EU institutions to check your company. The UE penalties are usually severe...

Mehr lesen
Gepostet am von Andrzej K.