WebSite X5Help Center

 
Mercy D.
Mercy D.
User

Process for renewing expiring webspace  en

Autor: Mercy D.
Besucht 243, Followers 1, Geteilt 0  

I have website Evo. I wanted to renew hosting only, for custom domain afroeuropean?????.co.uk which is expiring in 5 days.

In My Webhosting section there is a Buy the hosting Evo button which I click.

This pops up Find my domain.
As I don't need to "check if a new domain is available" and I can't "report a domain which you have already registered with another provider", because I have a .co.uk suffix, and it is not in the dropdown list.

I click Skip this step.

This takes me to the payment screen and I pay.

This now connects to https://mercy-??????.websitex5.me not to domain afroeuropean?????.co.uk.

So I guess now I need to go to my domain provider and change the DNS, set up the email address again and hope the DNS change does .

Is there a better way of achieving this?

Gepostet am
4 ANTWORTEN
Daniel W.
Daniel W.
User
Nutzer des Monats DENutzer des Monats EN

The Incomedia employees have probably already finished work and will be online again from Wednesday.

Mehr lesen
Gepostet am von Daniel W.
Incomedia
Elisa B.
Incomedia

Hi!

I confirm the hosting associated to your domain is now correctly active. 

Thanks! Kind regards.

Mehr lesen
Gepostet am von Elisa B.
Mercy D.
Mercy D.
User
Autor

Thanks Elisa. So for next year, do I need to contact support every time I renew or did some kind of system delay eventually make the change.

I just need a repeatable process. I understand the buying part, but not how the expiry date changed.

Kind regards. 

Mehr lesen
Gepostet am von Mercy D.
Incomedia
Elisa B.
Incomedia

Hi! 

Next year I suggest you wait for the official automatic remider e-mails for the hosting extension: you will get them about a month before the expiration date (which is May 4th, 2027) and they will include the link to extend the correct hosting. 

Thanks! Kind regards.

Mehr lesen
Gepostet am von Elisa B.