WebSite X5Help Center

 
Sophia L.
Sophia L.
User

Images issues  en

Autor: Sophia L.
Besucht 1382, Followers 1, Geteilt 0  
Tags:: image,issues

The software keeps crashing. Please help. It seems related to images.

Gepostet am
7 ANTWORTEN
Paul M.
Paul M.
Moderator

Hi Sophia, can you give us a bit more information?

Are you using the Image Object?

Are you using images within the Text Object?

Are you using an image gallery?

Are you using drag and drop, cut and paste, etc?

Have you upgraded to the latest version of Evolution 10, released just the other day?

What operating system are you using, and have you installed all updates for the same?

What error messages do you get (if any) when a crash occurs?

Mehr lesen
Gepostet am von Paul M.
Sophia L.
Sophia L.
User
Autor

I'm using the image gallery. I read the other posts and delete the earlier veriosn of the sites and it didn't have any problem at all whole day yesterday. Thansk. Sophia

Mehr lesen
Gepostet am von Sophia L.
Incomedia
Claudio D.
Incomedia

Hello Sophia,

Does the program crash when you click on the gallery object in Step 3?

Does the same happens also if you start a new project?

Many thanks!

Mehr lesen
Gepostet am von Claudio D.
Sophia L.
Sophia L.
User
Autor

I happens when I click "Preview". 

Sophia 

Mehr lesen
Gepostet am von Sophia L.
Sophia L.
Sophia L.
User
Autor

Is it because the image sizes are too big ? By the way, it takes a while for site to load (image portion). Will it help to load fast by reducing the image size ? 

Sophia 

Mehr lesen
Gepostet am von Sophia L.
Incomedia
Claudio D.
Incomedia

Hello Sophia,

What image types are you using? How big are the image files?

Try to reduce them and check if the same issue happens again.

If you get an crash report please send it.

Many thanks!

Mehr lesen
Gepostet am von Claudio D.
Sophia L.
Sophia L.
User
Autor

No crashes in the past two days. 

Sophia 

Mehr lesen
Gepostet am von Sophia L.