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Sophia L.
Sophia L.
User

Images issues  en

Author: Sophia L.
Visited 1196, Followers 1, Shared 0  
Tags: image,issues

The software keeps crashing. Please help. It seems related to images.

Posted on the
7 ANSWERS
Paul M.
Paul M.
Moderator

Hi Sophia, can you give us a bit more information?

Are you using the Image Object?

Are you using images within the Text Object?

Are you using an image gallery?

Are you using drag and drop, cut and paste, etc?

Have you upgraded to the latest version of Evolution 10, released just the other day?

What operating system are you using, and have you installed all updates for the same?

What error messages do you get (if any) when a crash occurs?

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Posted on the from Paul M.
Sophia L.
Sophia L.
User
Author

I'm using the image gallery. I read the other posts and delete the earlier veriosn of the sites and it didn't have any problem at all whole day yesterday. Thansk. Sophia

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Posted on the from Sophia L.
Incomedia
Claudio D.
Incomedia

Hello Sophia,

Does the program crash when you click on the gallery object in Step 3?

Does the same happens also if you start a new project?

Many thanks!

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Posted on the from Claudio D.
Sophia L.
Sophia L.
User
Author

I happens when I click "Preview". 

Sophia 

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Posted on the from Sophia L.
Sophia L.
Sophia L.
User
Author

Is it because the image sizes are too big ? By the way, it takes a while for site to load (image portion). Will it help to load fast by reducing the image size ? 

Sophia 

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Posted on the from Sophia L.
Incomedia
Claudio D.
Incomedia

Hello Sophia,

What image types are you using? How big are the image files?

Try to reduce them and check if the same issue happens again.

If you get an crash report please send it.

Many thanks!

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Posted on the from Claudio D.
Sophia L.
Sophia L.
User
Author

No crashes in the past two days. 

Sophia 

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Posted on the from Sophia L.