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Ndavheleseni Sigwadi
Ndavheleseni Sigwadi
User

Unable to connect to server  en

Author: Ndavheleseni Sigwadi
Visited 3115, Followers 1, Shared 0  

I have completed my first website using website x5 evolution 11. I have registered and activated my domain name (signsoftcorporation.com). When I try to export my website to the internet, I encounter the message, "Unable to connect to server. Please check with your internet provider that you have the correct connection information".  In FTP Address I typed ftp.signsoftcorporation.com wherein signsoftcorporation.com is my domain name. I entered my username and password correctly. Where am I going wrong? 

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3 ANSWERS
Andre E
Andre E
Moderator
Best User of the month EN

The ftp server name is a server that is send to you by your provider.

Please check if the ftp server is correct, it ussually is a name that has the provider name in it. And is accompanied by your user name and password (sometimes in 1 mail sometimes in several for security reasons.

So check the info you got from your provider .

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Posted on the from Andre E
Paul M.
Paul M.
Moderator

Hello Ndavheleseni,

You should not include the letters 'ftp' when typing your FTP Address into the field in Step 5.

So try this:

signsoftcorporation.com

instead of this:

ftp.signsoftcorporation.com

Let us know how you get on.

Kind regards,

Paul

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Posted on the from Paul M.
Ndavheleseni Sigwadi
Ndavheleseni Sigwadi
User
Author

Thanks a lot to Paul M and Andre E. My website is up and running. Thanks again

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Posted on the from Ndavheleseni Sigwadi