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Kurt Z.
Kurt Z.
User

Image Generation Error  en

Author: Kurt Z.
Visited 1042, Followers 2, Shared 0  

After importing the saved V10 projects in V11, ALL the pictures are missing. There is still a place holder (frame) with the text "Image Generation Error - "file.jpg" etc.

I can not imaging, that this is normal and if we would have fix all the missing pictures by hand, there is no way for us to update our projects to version 11.

Please help!

Kurt

Posted on the
7 ANSWERS - 1 USEFUL
Andre E
Andre E
Moderator
Best User of the month EN

Kurt,

Did you export the v10 project in step5 with option export project ?

And then imported that file created file with v11 ?

You could try again, if it still fails, what happens if you import the v10 project in v10 ? Are the picturen then present or also not?

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Posted on the from Andre E
Kurt Z.
Kurt Z.
User
Author

Andre

Yes, I used the option export project and YES, if I am going to import the same project from the same file in V10 again, all the pictures are present!

Kurt

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Posted on the from Kurt Z.
Incomedia
Claudio D.
Incomedia

Hello Kurt,

Can you please try to press CTRL while you open the preview in Version 10 in the imported project to see if also so the images are still present?

Does the image names contains special characters like Umlaut or blank space?

Are the images added taken from the computer or from an external resource like as example a local network or an external hard disk?

Many thanks!

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Posted on the from Claudio D.
Kurt Z.
Kurt Z.
User
Author

Hi Claudio

Sorry for the delay! I did the update to the actual release and it did change nothing in my projects. There are still no pictures....

The missing pictures are local saved and there are no special characters in the file names. Pressing Ctrl when opening the preview does also change nothing ......

Kurt

PS: See sampel V10

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Posted on the from Kurt Z.
Kurt Z.
Kurt Z.
User
Author

PS2: See sample V11

Kurt

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Posted on the from Kurt Z.
Andre E
Andre E
Moderator
Best User of the month EN

Kurtz,

Could you try this ?

open v11 at start screen you have an option for preferences. There is your default project map. change the part with v11 to v10.

then goto project options and select your (v10 ) project. I hope you got your images now, if so save this project from step 5 to desktop for instance.

then go back to preferences and set map/folder option back to v11. open the exported project from desktop.

Hope this works ......Or did you change the standard folder of v10 / v11 to something else ??

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Posted on the from Andre E
Kurt Z.
Kurt Z.
User
Author

Hello Andre

I have my projects on a network folder and now, I found the problem!

My preferences:

V10 preferences: F:\WebSites\V10\

V11 preferences : F:\WebSites\V11

As you can see, I did not have a backslash after V11 (and the program did accept this)!!

If I am going to add this backslash and import the V10 project - I have the pictures in the V11-Version!

I am sorry to tell you, that this is a bug in your software that should not happen and did cost on both side time for nothing!

Regards

Kurt

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Posted on the from Kurt Z.