WebSite X5Help Center

 
Nikolaj S.
Nikolaj S.
User

My Norton 360 seems that the program containing something suspicious and are deleting it.  en

Author: Nikolaj S.
Visited 1929, Followers 1, Shared 0  

What shall iI do?

Norton find suspesius and deleting my program as soon i had downloadede it..

I'm really disapointet of this. I can see that Norton is a partner.

Regards

Nikolaj

Posted on the
3 ANSWERS - 3 USEFUL - 1 CORRECT
Paul M.
Paul M.
Moderator

Hello Nikolaj,

This is obviously a 'false positive' report by Norton.  The WebSite X5 software does not contain viruses or malware of any kind.

You should discuss your findings with Norton and ask them to amend their product accordingly.

Kind regards,

Paul

Read more
Posted on the from Paul M.
Nikolaj S.
Nikolaj S.
User
Author

I'd contacted Symantec, showing my screendump from N360, and they answered:

>>>

Upon further analysis and investigation we have verified your submission and as such this detection will be removed from our products.

The updated detection will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at

http://securityresponse.symantec.com/avcenter/defs.download.html

<<<<<

Regards

Nikolaj

X

Read more
Posted on the from Nikolaj S.
Paul M.
Paul M.
Moderator

Thanks for the update, Nikolaj.

Your contact with Symantec is greatly appreciated, as removal of the false positive will benefit the entire WebSite X5 community.

So please accept our thanks for your time on behalf of all your fellow WebSite X5 users.

Have a good day,

Paul

Read more
Posted on the from Paul M.