Registration of re-installed Website X5 Home 10 
Author: H. R.
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I purchased Incomedia WebSite X5 Home 10 on 5 June 2015. I have now exchanged my ‘C:’ HDD for an SSD and I am re-installing all the software. I have re-installed WebSite X5 and am trying to find a way to re-register my licence key (NTTX8-xxxxx-xxxxx-ET949). I keep getting a BUY message but nowhere is there a place to enter my licence key! I have searched the Incomedia support website for an answer to this simple question – and can’t find one. Regrettably, unlike other respectable vendors, there isn't even have a facility to send the Support Team an email message – not even via a secure screen browser!
How do I re-register / re-activate my legitimate copy of WebSite X5?
Posted on the
Hello Howard,
It sounds like you may have used the wrong setup file.
Please uninstall WebSite X5, then download the correct setup file from the following location:
https://answers.websitex5.com/profile/downloads
Once downloaded, right-click on the file and select 'Run as Administrator'
During the setup process you will be asked to enter an email address. Be sure to use the same email address which you used to originally register the program.
The software will be activated automatically. Note that you will need a working connection to the internet during the setup process.
If you still experience difficulty, having followed the steps above, then you may unlock the software manually as per the instructions in the following FAQ:
https://helpcenter.websitex5.com/post/25631
Kind regards,
Paul