WsX5 issues with windows 10 
Author: Anja C.
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WebsiteX5 12 installer crashes inWindows 10 and I cannot run the app. I cannot use the old version 10 of WSX5 either, it keeps crashing on me. Please help!
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Hello Anja,
When the program crashes does it generate any specific error messages? If so can you copy and paste the details here?
Many thanks,
Paul
Author
Hello Paul,
the installtion software won't start. Is there a problem with Windows 10?
Many thanks.
Kind Regards,
Anja
Author
Hi Paul,
please find error pop-up attached.
Kind regards,
Anja
Author
Hi Paul,
I just received another error message: error code 1053 - screenshot attached.
Anja
Hello Anja,
WebSite X5 is compatible with Windows 10. We will work with you to resolve your issue.
Can you first please check that your Windows 10 installation is fully updated by going to 'Update and Security' within Windows Settings.
Having done so please reboot your computer.
Please download the v12 setup file again from the following location (in case the first download was corrupt for whatever reason):
https://answers.websitex5.com/profile/downloads
Then please right-click on the WebSite X5 setup file and select 'Run as administrator'.
If you continue to receive those error messages then we will ask the Incomedia support staff to intervene on your behalf. Please let us know if this is the case.
Many thanks,
Paul
Author
Hi Paul,
I have followed the spes above and I cannot find the latest version 12 on the downolad page.
Regards,
Anja
My apologies Anja, the v12 download may not yet be visible as your new licence has not yet been activated.
Please instead download afresh from the original link you used.
Once again, my apologies.
Author
Hello Paul,
thank you very much for your help. It now works a treat!
Kind Regards,
Anja