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Nigel B.
Nigel B.
User

Version 12 Pro Keeps Crashing in Preview Mode  en

Author: Nigel B.
Visited 1932, Followers 2, Shared 0  

I upgraded from Version 10 Professional to Version 12 Professional.

I have imported my websites to V12 and have been correcting some errors in the display of my largest website (186 pages with ecommerce) before I upload it to the web. The problem is the software keeps crashing after a short period of time usually when I'm in the "Preview" mode.

Error Message: Incomedia Website X5 Professional has stopped working - A problem caused the program to stop working correctly. Window will close the program and notify you if a solution is available.

I never get any available solutions. I have attached a picture of the error message.

Any ideas to correct this bug?

Posted on the
7 ANSWERS - 2 USEFUL
Nigel B.
Nigel B.
User
Author

I haven't had a response to my problem!!!!  What is happening?

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Posted on the from Nigel B.
Jan Van Den Berg
Jan Van Den Berg
User

Try CTRL + Preview,  helped me once .

Succes,

Jan

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Posted on the from Jan Van Den Berg
Paul M.
Paul M.
Moderator

Hello Nigel,

Please allow 24-48 hours for an official response from Incomedia, as per the terms and conditions in your WebSite X5 software license.

I'll mark this thread for their specific attention, and also keep an eye on it personally for you.

In the meantime, please resist the temptation to 'bump' the thread, as that will push it further down the queue.

We'll get things sorted out for you, don't worry.

Many thanks,

Paul

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Posted on the from Paul M.
Nigel B.
Nigel B.
User
Author

Thanks Paul

Paul M.
Hello Nigel, Please allow 24-48 hours for an official response from Incomedia, as per the terms and conditions in your WebSite X5 software license. I'll mark this thread for their specific attention, and also keep an eye on it personally for you. In the meantime, please resist the temptation to 'bump' the thread, as that will push it further down the queue. We'll get things sorted out for you, don't worry. Many thanks, Paul
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Posted on the from Nigel B.
Incomedia
Stefano G.
Incomedia

Hi Nigel.

Have you been experiencing such problems with older versions too or not?

What version of windows are you running?

Let me know

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Posted on the from Stefano G.
Nigel B.
Nigel B.
User
Author

Hi Stefano, thanks for your reply.

The software seems to be ok now.  The old version was working fine just the new version kept crashing.  I just made sure my computer was fully updated with Windows updates, did some other stuff and seems to be working fine now.

If in the future it happens again I'll report it.

Many thanks

Stefano G.
Hi Nigel. Have you been experiencing such problems with older versions too or not? What version of windows are you running? Let me know
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Posted on the from Nigel B.
Nigel B.
Nigel B.
User
Author

Stefano G. Hi Nigel. Have you been experiencing such problems with older versions too or not? What version of windows are you running? Let me know [/quote]

Appologies for the late reply.

I haven't experienced the problem with older versions just V12.  I am using Windows 7.

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Posted on the from Nigel B.