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Ralph T.
Ralph T.
User

Evolution 10 Crashes at start up under windows 10  en

Author: Ralph T.
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This is a new system, just installed E10 on this new windows 10 system and it crashes as soon as you try to run e10. Here is the error I am getting. Any ideas I would like to get this back up and running as I have been down two days now and use it to do daily updates.

10/21/2015 2:14:30 PM [EXCEPTION] Item has already been added. Key in dictionary: \'Museo For Dell\' Key being added: \'Museo For Dell\' mscorlib at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add) at System.Collections.Hashtable.Add(Object key, Object value) at WebsiteX5.BL.FontsLibrary..ctor() at WebsiteX5.BL.BLManager.fontLoader() at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart()

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1 ANSWERS
Paul M.
Paul M.
Moderator

Hello Ralph,

The error message would appear to indicate that there is a corrupt font installed in your Windows operating system.

Please examine the list of fonts in your Windows 10 installation...  look for one called 'Museo' or 'Museo For Dell'.

If you can find this font then uninstall it and then try to run WebSite X5 again.

If you cannot find the font I refer to then please try to temporarily move all fonts installed on your system to a temporary folder, just to see if you can then operate WebSite X5 correctly.  If the program works correctly at that point then try moving the fonts back to their original location.

If you continue to have difficulty then please wait for Incomedia to respond further.  Please keep us updated as to your progress.

This is a Windows 10 related issue.

Many thanks,

Paul

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Posted on the from Paul M.