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Vijaya R.
Vijaya R.
User

App crash while starting  en

Author: Vijaya R.
Visited 1752, Followers 2, Shared 0  

I get an error message and the app crashes...Tried

1.uninstalling and installing

2. Checked .net updates

3.Program also upto date v10.1.12.57

11/29/2015 2:57:59 AM [EXCEPTION] Item has already been added. Key in dictionary: \'Alt Aeon\' Key being added: \'Alt Aeon\' mscorlib at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add) at System.Collections.Hashtable.Add(Object key, Object value) at WebsiteX5.BL.FontsLibrary..ctor() at WebsiteX5.BL.BLManager.fontLoader() at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart()

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2 ANSWERS
Paul M.
Paul M.
Moderator

Hello Vijaya,

The error message indicates that there is a corrupt font in your Windows installation.  Please browse the list of fonts in your system and look for one called Alt Aeon, then uninstall this particular font and then try opening WebSite X5 again.

Are you running Windows 10?  There have been a few instances like this where users have upgraded to Windows 10 which has resulted in corruption of some of their system fonts.

Kind regards,

Paul

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Vijaya R.
Vijaya R.
User
Author

Hi

I uninstalled the font and restarted the app and it works fine....Thank u..!!

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Posted on the from Vijaya R.