WebSite X5Help Center

 
Tom W.
Tom W.
User

Preview crashes and video audio does not stop  en

Author: Tom W.
Visited 672, Followers 1, Shared 0  

Hello,

Re the preview. After closing the preview mode the audio from the video never stops.

Say I preview the site 3x then I get three audio tracks being played at the same time. Closing preview doesn't help. The only way is to close X12. I changed the number of processes to one as suggested in one of the posts.

And... it crashes a lot. I thought it was my old computer's fault so I got a new one and same thing. New Dell. Clean Win10 Pro, 16GB RAM and still not a single use without a crash. Sometimes even when I move objects the X12 freezes.

Posted on the
4 ANSWERS
Tom W.
Tom W.
User
Author

Oh and forgot to mention Samsung Pro SSD drive. So I guess hardware is not an issue here.

Tom

Read more
Posted on the from Tom W.
G. CONSTANTIN
G. CONSTANTIN
User

try to unistall and then reinstall all microsoft .net framework

Read more
Posted on the from G. CONSTANTIN
Incomedia
Stefano G.
Incomedia

Hi Tom.

This issue started recently? After a precise update?

The last update brought issues with the preview that are going to be solved with the next official update coming soon.

I need to ask you to wait for it, and then report back if the issue is still there.

Let me know

Read more
Posted on the from Stefano G.
Tom W.
Tom W.
User
Author

OK. Now it seems to have stopped. If it persists I will let you know.

Tom.

Read more
Posted on the from Tom W.