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18 ANSWERS
Incomedia
Stefano G.
Incomedia

Hi Raymond.

I need to ask you to be more specific about the issue you're having.

When exactly does it happen?

Did it happen before upgrading?

Can you attach a screenshot of the error that pops up?

Let me know

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Posted on the from Stefano G.
Raymond L.
Raymond L.
User
Author

Error Details:

15/12/2015 2:20:17 [INFO] Creating WBE 15/12/2015 2:20:17 [INFO] Updating Libraries - End 15/12/2015 2:20:17 [INFO] Updating PluginApps 15/12/2015 2:20:13 [INFO] Updating Templates 15/12/2015 2:20:10 [INFO] Loading System.Security, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 15/12/2015 2:20:10 [INFO] Updating User Status 15/12/2015 2:20:10 [INFO] Updating Libraries - Start 15/12/2015 2:20:10 [INFO] Loading Libraries - End 15/12/2015 2:20:10 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:10 [INFO] Loading Cart Steps Styles 15/12/2015 2:20:09 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:09 [INFO] Loading Page Layouts 15/12/2015 2:20:09 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:09 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:09 [INFO] Loading Cell Formats 15/12/2015 2:20:09 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:09 [INFO] Loading Image Editor Properties 15/12/2015 2:20:07 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:07 [INFO] Loading Templates 15/12/2015 2:20:07 [INFO] Loading PluginApps 15/12/2015 2:20:07 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:07 [INFO] Loading Buttons Styles 15/12/2015 2:20:07 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:07 [INFO] Loading Buttons 15/12/2015 2:20:07 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:07 [INFO] Loading Languages 15/12/2015 2:20:07 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 15/12/2015 2:20:07 [INFO] Loading Currencies 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康龍門石碑外字集 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康龍門石碑(P) 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康龍門石碑 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康黑體W5P-GB5 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康黑體W5-GB5 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康黑體 Std W9 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康黑體 Std W7 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康黑體 Std W5 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康黑體 Std W3 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康黑體 Std W12 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康魏碑體外字集 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康魏碑體(P) 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康魏碑體 Std W7 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康魏碑體 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康魏碑W7P-GB5 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康魏碑W7-GB5 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康雅風體W3(P) 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康雅風體W3 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康雅宋體(P) 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康雅宋體 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康隸書體W7外字集 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康隸書體W7(P) 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康隸書體W7 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康隸書體W5外字集 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康隸書體W5(P) 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康隸書體W5 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康隸書體 Std W7 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康隸書體 Std W5 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康鋼筆體 Std W2 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康郭泰碑 Std W4 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康連連體 Std W4 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康連連體 Std W2 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康超特明體外字集 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康超特明體(P) 15/12/2015 2:20:07 [INFO] Adding Font Family: 華康超特明體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康超特圓體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康超特圓體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康超明體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康超明體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康超明體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康超圓體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康超圓體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康超圓體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康談楷體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康行楷體W5(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康行楷體W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康行楷體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康行書體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康行書體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康行書體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康行書體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康華綜體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康細明體外字集-HK 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康粗圓體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康粗圓體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康童童體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康童童體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康童童體 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康童童體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康硬黑體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康相撲體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康相撲體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康相撲體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康瘦金體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康瘦金體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康瘦金體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康海報體 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康海報體 Std W12 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流風體W3(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流風體W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流隸體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流隸體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流隸體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流隸體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流隸體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流葉體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流葉體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流葉體 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流葉體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流線體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流線體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流線體 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康流線體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康正顏楷體 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康正顏楷體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康正顏楷體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康歐陽詢體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康標宋體外字集-B5E 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康楷書體 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康楷書體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康楷書體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康楷書體 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康明體 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康明體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康明體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康明體 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康明體 Std W12 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康方圓體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新綜藝體 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新綜藝體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新綜藝體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新篆體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新篆體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新篆體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新特黑體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新特黑體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新特黑體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新特明體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新特明體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新特明體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新特圓體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康新特圓體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康文徵明體 Std W4 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康抖抖體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康抖抖體 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康彩帶體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康康楷體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康平劇體W7外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康平劇體W7(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康平劇體W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康布丁體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康布丁體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康布丁體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康布丁體 Std W12 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康布丁體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康少女文字W5外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康少女文字W5(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康少女文字W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康少女文字 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康少女文字 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康少女文字 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康宗楷體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康娃娃體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康娃娃體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康娃娃體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康娃娃體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康娃娃體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康墨字體外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康墨字體(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康墨字體 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康墨字體 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康圓體 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康圓體 Std W8 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康圓體 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康圓體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康圓體 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康圓體 Std W12 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康圓緣體 Std W4 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康圓緣體 Std W2 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康唐風隸 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康唐風隸 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康唐風隸 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康古印體 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康勘亭流外字集 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康勘亭流(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康勘亭流 Std W9 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康勘亭流 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷黑 Std W7 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷黑 Std W5 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷黑 Std W3 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷金黑(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷金黑 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷細黑(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷細黑 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷粗黑(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷粗黑 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷粗宋(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷粗宋 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷粗圓(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷粗圓 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷簡宋(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷簡宋 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷特圓(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷特圓 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷楷書(P) 15/12/2015 2:20:06 [INFO] Adding Font Family: 華康儷楷書 Std W5 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷楷書 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷宋(P) 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷宋 Std W7 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷宋 Std W5 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷宋 Std W3 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷宋 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷圓 Std W8 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷圓 Std W7 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷中黑(P) 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷中黑 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷中宋(P) 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康儷中宋 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康中圓體(P) 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康中圓體 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP3體 Std W12 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP2體 Std W9 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP1體W7外字集 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP1體W7(P) 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP1體W7 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP1體W5(P) 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP1體W5 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP1體 Std W9 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP1體 Std W7 15/12/2015 2:20:05 [INFO] Adding Font Family: 華康POP1體 Std W5 15/12/2015 2:20:05 [INFO] Adding Font Family: 細明體_HKSCS-ExtB 15/12/2015 2:20:05 [INFO] Adding Font Family: 細明體_HKSCS 15/12/2015 2:20:05 [INFO] Adding Font Family: 細明體-ExtB 15/12/2015 2:20:05 [INFO] Adding Font Family: 細明體 15/12/2015 2:20:05 [INFO] Adding Font Family: 標楷體 15/12/2015 2:20:05 [INFO] Adding Font Family: 新細明體-ExtB 15/12/2015 2:20:05 [INFO] Adding Font Family: 新細明體 15/12/2015 2:20:05 [INFO] Adding Font Family: 新宋体 15/12/2015 2:20:05 [INFO] Adding Font Family: 微软雅黑 Light 15/12/2015 2:20:05 [INFO] Adding Font Family: 微软雅黑 15/12/2015 2:20:05 [INFO] Adding Font Family: 微軟正黑體 Light 15/12/2015 2:20:05 [INFO] Adding Font Family: 微軟正黑體 15/12/2015 2:20:05 [INFO] Adding Font Family: 宋体 15/12/2015 2:20:05 [INFO] Adding Font Family: 华康黑体W5-A 15/12/2015 2:20:05 [INFO] Adding Font Family: 华康黑体W5(P) 15/12/2015 2:20:05 [INFO] Adding Font Family: 华康黑体W5 15/12/2015 2:20:05 [INFO] Adding Font Family: 华康魏碑W7(P) 15/12/2015 2:20:05 [INFO] Adding Font Family: 华康魏碑W7 15/12/2015 2:20:05 [INFO] Adding Font Family: 华康宋体W3-A 15/12/2015 2:20:05 [INFO] Adding Font Family: ÇcÇeñæí©ëÃW5 15/12/2015 2:20:05 [INFO] Adding Font Family: ÇcÇeí¥ã…ëæñæí©ëà 15/12/2015 2:20:05 [INFO] Adding Font Family: ÇcÇeì¡ëæÉSÉVÉbÉNëà 15/12/2015 2:20:05 [INFO] Adding Font Family: ÇcÇeã…ëæñæí©ëà 15/12/2015 2:20:05 [INFO] Adding Font Family: ÇcÇePOP1ëÃW9 15/12/2015 2:20:05 [INFO] Adding Font Family: ZWAdobeF 15/12/2015 2:20:05 [INFO] Adding Font Family: Yu Gothic UI Semilight 15/12/2015 2:20:05 [INFO] Adding Font Family: Yu Gothic UI Semibold

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Posted on the from Raymond L.
Raymond L.
Raymond L.
User
Author

everything fine before upgrade from Win 7 Ultimate to Win 10 Pro

same case occur of Website X5 V11

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Posted on the from Raymond L.
Incomedia
Stefano G.
Incomedia

Hi Raymond.

Please try and reinstall these pieces of software, restart your pc, and let me know if one of the two versions works now:

2010 https://www.microsoft.com/it-it/download/details.aspx?id=5555

2012 https://www.microsoft.com/it-it/download/details.aspx?id=30679

2013 https://www.microsoft.com/it-it/download/details.aspx?id=40784

2015 https://www.microsoft.com/it-it/download/details.aspx?id=48145

Be careful to download the x86/32bit version ones

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Posted on the from Stefano G.
Raymond L.
Raymond L.
User
Author

and X5 V11 also fail

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Posted on the from Raymond L.
Paul M.
Paul M.
Moderator

Hello Raymond, you need to install/reinstall all four versions, not just the 2015 one.

Please update Stefano with the results when you have done so.

Kind regards,

Paul

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Posted on the from Paul M.
Raymond L.
Raymond L.
User
Author

installed all except 2010 as it said newer version detected and then stop.

however case is same, fail to launch X12 professional and X11.

details:

5 3:57:33 [INFO] Creating WBE 17/12/2015 3:57:33 [INFO] Updating Libraries - End 17/12/2015 3:57:33 [INFO] Updating PluginApps 17/12/2015 3:57:31 [INFO] Plugin apps libary cannot sync remote apps list: System.OutOfMemoryException (記憶體不足。) 17/12/2015 3:57:31 [INFO] Loading System.Drawing.resources, Version=4.0.0.0, Culture=zh-Hant, PublicKeyToken=b03f5f7f11d50a3a 17/12/2015 3:57:29 [INFO] Updating Templates 17/12/2015 3:57:29 [INFO] Cannot get the user email status: It was not possible to connect to Internet or to the Incomedia Server.  This could be a temporary problem: we suggest you try again later. 17/12/2015 3:55:49 [INFO] Loading System.resources, Version=4.0.0.0, Culture=zh-Hant, PublicKeyToken=b77a5c561934e089 17/12/2015 3:55:48 [INFO] Loading System.Security, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 17/12/2015 3:55:48 [INFO] Updating User Status 17/12/2015 3:55:48 [INFO] Updating Libraries - Start 17/12/2015 3:55:48 [INFO] Loading Libraries - End 17/12/2015 3:55:48 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:48 [INFO] Loading Cart Steps Styles 17/12/2015 3:55:47 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:47 [INFO] Loading Page Layouts 17/12/2015 3:55:47 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:47 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:47 [INFO] Loading Cell Formats 17/12/2015 3:55:47 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:47 [INFO] Loading Image Editor Properties 17/12/2015 3:55:44 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:44 [INFO] Loading Templates 17/12/2015 3:55:44 [INFO] Loading PluginApps 17/12/2015 3:55:44 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:44 [INFO] Loading Buttons Styles 17/12/2015 3:55:44 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:44 [INFO] Loading Buttons 17/12/2015 3:55:44 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:44 [INFO] Loading Languages 17/12/2015 3:55:44 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 17/12/2015 3:55:44 [INFO] Loading Currencies 17/12/2015 3:55:44 [INFO] Adding Font Family: 華康龍門石碑外字集 17/12/2015 3:55:44 [INFO] Adding Font Family: 華康龍門石碑(P) 17/12/2015 3:55:44 [INFO] Adding Font Family: 華康龍門石碑 17/12/2015 3:55:44 [INFO] Adding Font Family: 華康黑體W5P-GB5 17/12/2015 3:55:44 [INFO] Adding Font Family: 華康黑體W5-GB5 17/12/2015 3:55:44 [INFO] Adding Font Family: 華康黑體 Std W9 17/12/2015 3:55:44 [INFO] Adding Font Family: 華康黑體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康黑體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康黑體 Std W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康黑體 Std W12 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康魏碑體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康魏碑體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康魏碑體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康魏碑體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康魏碑W7P-GB5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康魏碑W7-GB5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康雅風體W3(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康雅風體W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康雅宋體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康雅宋體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康隸書體W7外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康隸書體W7(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康隸書體W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康隸書體W5外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康隸書體W5(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康隸書體W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康隸書體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康隸書體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康鋼筆體 Std W2 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康郭泰碑 Std W4 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康連連體 Std W4 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康連連體 Std W2 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超特明體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超特明體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超特明體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超特圓體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超特圓體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超明體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超明體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超明體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超圓體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超圓體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康超圓體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康談楷體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康行楷體W5(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康行楷體W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康行楷體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康行書體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康行書體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康行書體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康行書體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康華綜體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康細明體外字集-HK 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康粗圓體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康粗圓體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康童童體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康童童體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康童童體 Std W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康童童體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康硬黑體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康相撲體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康相撲體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康相撲體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康瘦金體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康瘦金體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康瘦金體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康海報體 Std W9 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康海報體 Std W12 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流風體W3(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流風體W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流隸體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流隸體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流隸體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流隸體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流隸體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流葉體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流葉體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流葉體 Std W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流葉體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流線體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流線體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流線體 Std W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康流線體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康正顏楷體 Std W9 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康正顏楷體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康正顏楷體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康歐陽詢體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康標宋體外字集-B5E 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康楷書體 Std W9 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康楷書體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康楷書體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康楷書體 Std W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康明體 Std W9 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康明體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康明體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康明體 Std W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康明體 Std W12 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康方圓體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新綜藝體 Std W9 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新綜藝體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新綜藝體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新篆體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新篆體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新篆體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新特黑體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新特黑體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新特黑體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新特明體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新特明體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新特明體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新特圓體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康新特圓體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康文徵明體 Std W4 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康抖抖體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康抖抖體 Std W3 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康彩帶體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康康楷體 Std W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康平劇體W7外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康平劇體W7(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康平劇體W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康布丁體外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康布丁體(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康布丁體 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康布丁體 Std W12 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康布丁體 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康少女文字W5外字集 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康少女文字W5(P) 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康少女文字W5 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康少女文字 Std W7 17/12/2015 3:55:43 [INFO] Adding Font Family: 華康少女文字 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康少女文字 Std W3 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康宗楷體 Std W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康娃娃體外字集 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康娃娃體(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康娃娃體 Std W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康娃娃體 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康娃娃體 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康墨字體外字集 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康墨字體(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康墨字體 Std W9 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康墨字體 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康圓體 Std W9 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康圓體 Std W8 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康圓體 Std W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康圓體 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康圓體 Std W3 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康圓體 Std W12 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康圓緣體 Std W4 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康圓緣體 Std W2 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康唐風隸 Std W9 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康唐風隸 Std W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康唐風隸 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康古印體 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康勘亭流外字集 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康勘亭流(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康勘亭流 Std W9 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康勘亭流 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷黑 Std W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷黑 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷黑 Std W3 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷金黑(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷金黑 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷細黑(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷細黑 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷粗黑(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷粗黑 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷粗宋(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷粗宋 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷粗圓(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷粗圓 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷簡宋(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷簡宋 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷特圓(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷特圓 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷楷書(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷楷書 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷楷書 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷宋(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷宋 Std W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷宋 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷宋 Std W3 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷宋 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷圓 Std W8 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷圓 Std W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷中黑(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷中黑 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷中宋(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康儷中宋 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康中圓體(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康中圓體 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP3體 Std W12 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP2體 Std W9 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP1體W7外字集 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP1體W7(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP1體W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP1體W5(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP1體W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP1體 Std W9 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP1體 Std W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 華康POP1體 Std W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 細明體_HKSCS-ExtB 17/12/2015 3:55:42 [INFO] Adding Font Family: 細明體_HKSCS 17/12/2015 3:55:42 [INFO] Adding Font Family: 細明體-ExtB 17/12/2015 3:55:42 [INFO] Adding Font Family: 細明體 17/12/2015 3:55:42 [INFO] Adding Font Family: 標楷體 17/12/2015 3:55:42 [INFO] Adding Font Family: 新細明體-ExtB 17/12/2015 3:55:42 [INFO] Adding Font Family: 新細明體 17/12/2015 3:55:42 [INFO] Adding Font Family: 新宋体 17/12/2015 3:55:42 [INFO] Adding Font Family: 微软雅黑 Light 17/12/2015 3:55:42 [INFO] Adding Font Family: 微软雅黑 17/12/2015 3:55:42 [INFO] Adding Font Family: 微軟正黑體 Light 17/12/2015 3:55:42 [INFO] Adding Font Family: 微軟正黑體 17/12/2015 3:55:42 [INFO] Adding Font Family: 宋体 17/12/2015 3:55:42 [INFO] Adding Font Family: 华康黑体W5-A 17/12/2015 3:55:42 [INFO] Adding Font Family: 华康黑体W5(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 华康黑体W5 17/12/2015 3:55:42 [INFO] Adding Font Family: 华康魏碑W7(P) 17/12/2015 3:55:42 [INFO] Adding Font Family: 华康魏碑W7 17/12/2015 3:55:42 [INFO] Adding Font Family: 华康宋体W3-A 17/12/2015 3:55:42 [INFO] Adding Font Family: ÇcÇeñæí©ëÃW5 17/12/2015 3:55:42 [INFO] Adding Font Family: ÇcÇeí¥ã…ëæñæí©ëà 17/12/2015 3:55:42 [INFO] Adding Font Family: ÇcÇeì¡ëæÉSÉVÉbÉNëà 17/12/2015 3:55:42 [INFO] Adding Font Family: ÇcÇeã…ëæñæí©ëÃ

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Posted on the from Raymond L.
Incomedia
Stefano G.
Incomedia

Hi Raymond.

In this case, try this as well:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.5 and then click on OK.

Then do the same for every .NET version listed.


After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework in version order and  click ok.

Let me know

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Posted on the from Stefano G.
Raymond L.
Raymond L.
User
Author

Can't find any Microsoft .NET Framework in Control Panel > Programs and Features

And no any check box to toggle on or off in other program.

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Posted on the from Raymond L.
Raymond L.
Raymond L.
User
Author

Paul: Noted and thanks for infomation

done on these steps as instructed:

Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.5 and then click on OK.Then do the same for every .NET version listed.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework in version order and  click ok.

But still not work, problem same. Failed to launch.

question : 8G ram enough for X12 Professional on Win 10 Pro ?

Any issues for Chinese Font?

X11 and X12 Pro work O.K. on Win 7 Ultimate (before upgrade)

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Posted on the from Raymond L.
Incomedia
Stefano G.
Incomedia

Hi Raymond.

I would need to ask you to try and do this for me.

Can you please try and remove temporarily your chinese font from the default fonts, restart your pc and try to relaunch the software?

The second error you sent us describes a different problem from before.

Please try this and let me know

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Posted on the from Stefano G.
Raymond L.
Raymond L.
User
Author

removed temporarily your chinese font from the default fonts,

Only English (United State) as language.

Problem same, 

But why everything fine before upgrade?

Before Win 7 upgrade to Win 10, Microsoft check all O.K. with install program, include X12 Pro. and I made some test after X12 pro installed in Win 7.

log here:

21/12/2015 8:37:12 [INFO] Creating WBE 21/12/2015 8:37:12 [INFO] Updating Libraries - End 21/12/2015 8:37:12 [INFO] Updating PluginApps 21/12/2015 8:37:09 [INFO] Plugin apps libary cannot sync remote apps list: System.OutOfMemoryException (記憶體不足。) 21/12/2015 8:37:09 [INFO] Loading System.Drawing.resources, Version=4.0.0.0, Culture=zh-Hant, PublicKeyToken=b03f5f7f11d50a3a 21/12/2015 8:37:08 [INFO] Updating Templates 21/12/2015 8:37:05 [INFO] Loading System.Security, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 21/12/2015 8:37:05 [INFO] Updating User Status 21/12/2015 8:37:05 [INFO] Updating Libraries - Start 21/12/2015 8:37:05 [INFO] Loading Libraries - End 21/12/2015 8:37:04 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:37:04 [INFO] Loading Cart Steps Styles 21/12/2015 8:37:03 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:37:03 [INFO] Loading Page Layouts 21/12/2015 8:37:03 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:37:03 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:37:03 [INFO] Loading Cell Formats 21/12/2015 8:37:03 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:37:03 [INFO] Loading Image Editor Properties 21/12/2015 8:37:00 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:37:00 [INFO] Loading Templates 21/12/2015 8:37:00 [INFO] Loading PluginApps 21/12/2015 8:37:00 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:37:00 [INFO] Loading Buttons Styles 21/12/2015 8:37:00 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:37:00 [INFO] Loading Buttons 21/12/2015 8:36:59 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:36:59 [INFO] Loading Languages 21/12/2015 8:36:59 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 21/12/2015 8:36:59 [INFO] Loading Currencies 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康龍門石碑外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康龍門石碑(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康龍門石碑 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康黑體W5P-GB5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康黑體W5-GB5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康黑體 Std W9 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康黑體 Std W7 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康黑體 Std W5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康黑體 Std W3 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康黑體 Std W12 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康魏碑體外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康魏碑體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康魏碑體 Std W7 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康魏碑體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康魏碑W7P-GB5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康魏碑W7-GB5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康雅風體W3(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康雅風體W3 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康雅宋體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康雅宋體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康隸書體W7外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康隸書體W7(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康隸書體W7 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康隸書體W5外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康隸書體W5(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康隸書體W5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康隸書體 Std W7 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康隸書體 Std W5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康鋼筆體 Std W2 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康郭泰碑 Std W4 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康連連體 Std W4 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康連連體 Std W2 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超特明體外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超特明體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超特明體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超特圓體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超特圓體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超明體外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超明體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超明體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超圓體外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超圓體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康超圓體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康談楷體 Std W5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康行楷體W5(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康行楷體W5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康行楷體 Std W5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康行書體外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康行書體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康行書體 Std W5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康行書體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康華綜體 Std W5 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康細明體外字集-HK 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康粗圓體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康粗圓體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康童童體外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康童童體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康童童體 Std W3 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康童童體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康硬黑體 Std W7 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康相撲體外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康相撲體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康相撲體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康瘦金體外字集 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康瘦金體(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康瘦金體 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康海報體 Std W9 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康海報體 Std W12 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康流風體W3(P) 21/12/2015 8:36:59 [INFO] Adding Font Family: 華康流風體W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流隸體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流隸體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流隸體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流隸體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流隸體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流葉體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流葉體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流葉體 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流葉體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流線體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流線體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流線體 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康流線體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康正顏楷體 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康正顏楷體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康正顏楷體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康歐陽詢體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康標宋體外字集-B5E 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康楷書體 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康楷書體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康楷書體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康楷書體 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康明體 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康明體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康明體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康明體 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康明體 Std W12 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康方圓體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新綜藝體 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新綜藝體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新綜藝體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新篆體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新篆體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新篆體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新特黑體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新特黑體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新特黑體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新特明體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新特明體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新特明體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新特圓體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康新特圓體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康文徵明體 Std W4 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康抖抖體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康抖抖體 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康彩帶體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康康楷體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康平劇體W7外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康平劇體W7(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康平劇體W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康布丁體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康布丁體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康布丁體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康布丁體 Std W12 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康布丁體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康少女文字W5外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康少女文字W5(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康少女文字W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康少女文字 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康少女文字 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康少女文字 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康宗楷體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康娃娃體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康娃娃體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康娃娃體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康娃娃體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康娃娃體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康墨字體外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康墨字體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康墨字體 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康墨字體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康圓體 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康圓體 Std W8 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康圓體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康圓體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康圓體 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康圓體 Std W12 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康圓緣體 Std W4 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康圓緣體 Std W2 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康唐風隸 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康唐風隸 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康唐風隸 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康古印體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康勘亭流外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康勘亭流(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康勘亭流 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康勘亭流 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷黑 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷黑 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷黑 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷金黑(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷金黑 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷細黑(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷細黑 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷粗黑(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷粗黑 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷粗宋(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷粗宋 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷粗圓(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷粗圓 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷簡宋(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷簡宋 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷特圓(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷特圓 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷楷書(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷楷書 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷楷書 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷宋(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷宋 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷宋 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷宋 Std W3 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷宋 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷圓 Std W8 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷圓 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷中黑(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷中黑 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷中宋(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康儷中宋 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康中圓體(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康中圓體 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP3體 Std W12 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP2體 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP1體W7外字集 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP1體W7(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP1體W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP1體W5(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP1體W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP1體 Std W9 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP1體 Std W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 華康POP1體 Std W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 細明體_HKSCS-ExtB 21/12/2015 8:36:58 [INFO] Adding Font Family: 細明體_HKSCS 21/12/2015 8:36:58 [INFO] Adding Font Family: 細明體-ExtB 21/12/2015 8:36:58 [INFO] Adding Font Family: 細明體 21/12/2015 8:36:58 [INFO] Adding Font Family: 標楷體 21/12/2015 8:36:58 [INFO] Adding Font Family: 新細明體-ExtB 21/12/2015 8:36:58 [INFO] Adding Font Family: 新細明體 21/12/2015 8:36:58 [INFO] Adding Font Family: 新宋体 21/12/2015 8:36:58 [INFO] Adding Font Family: 微软雅黑 Light 21/12/2015 8:36:58 [INFO] Adding Font Family: 微软雅黑 21/12/2015 8:36:58 [INFO] Adding Font Family: 微軟正黑體 Light 21/12/2015 8:36:58 [INFO] Adding Font Family: 微軟正黑體 21/12/2015 8:36:58 [INFO] Adding Font Family: 宋体 21/12/2015 8:36:58 [INFO] Adding Font Family: 华康黑体W5-A 21/12/2015 8:36:58 [INFO] Adding Font Family: 华康黑体W5(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 华康黑体W5 21/12/2015 8:36:58 [INFO] Adding Font Family: 华康魏碑W7(P) 21/12/2015 8:36:58 [INFO] Adding Font Family: 华康魏碑W7 21/12/2015 8:36:58 [INFO] Adding Font Family: 华康宋体W3-A 21/12/2015 8:36:58 [INFO] Adding Font Family: ÇcÇeñæí©ëÃW5 21/12/2015 8:36:58 [INFO] Adding Font Family: ÇcÇeí¥ã…ëæñæí©ëà 21/12/2015 8:36:58 [INFO] Adding Font Family: ÇcÇeì¡ëæÉSÉVÉbÉNëà 21/12/2015 8:36:58 [INFO] Adding Font Family: ÇcÇeã…ëæñæí©ëà 21/12/2015 8:36:58 [INFO] Adding Font Family: ÇcÇePOP1ëÃW9 21/12/2015 8:36:58 [INFO] Adding Font Family: ZWAdobeF

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Posted on the from Raymond L.
Incomedia
Stefano G.
Incomedia

Hi Raymond.

I need you to please execute one more test for me.

But first, please report to me about how many fonts are installed on your pc.

Please try and launch the software withoutan internet connection.

Meaning, disconnect LAN cable, Wifi, and restart the pc. Then relaunch the software.

Let me know

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Posted on the from Stefano G.
Raymond L.
Raymond L.
User
Author

Fonts installed over 500, if fonts have issue but I can use X11 and X12 Pro on Win 7 normally.

disconnect LAN cable, Wifi, and restart the pc

relaunch the software, still problem.

log:

23/12/2015 3:11:51 [INFO] Opening the Main Window 23/12/2015 3:11:51 [INFO] Creating Wizard Manager 23/12/2015 3:11:51 [INFO] Configuring Form Main 23/12/2015 3:11:51 [INFO] Creating WBE 23/12/2015 3:11:51 [INFO] Updating Libraries - End 23/12/2015 3:11:51 [INFO] Updating PluginApps 23/12/2015 3:11:50 [INFO] Invalid operation while contacting the API server: It was not possible to connect to Internet or to the Incomedia Server. This could be a temporary problem: we suggest you try again later. 23/12/2015 3:11:50 [INFO] Cannot get the remote templates list because of this: It was not possible to connect to Internet or to the Incomedia Server. This could be a temporary problem: we suggest you try again later. 23/12/2015 3:11:50 [INFO] Plugin apps libary cannot sync local apps list: WebsiteX5.BL.API.Exceptions.UnreachableServerException (It was not possible to connect to Internet or to the Incomedia Server. This could be a temporary problem: we suggest you try again later.) 23/12/2015 3:11:50 [INFO] Plugin apps libary cannot sync remote apps list: WebsiteX5.BL.API.Exceptions.UnreachableServerException (It was not possible to connect to Internet or to the Incomedia Server. This could be a temporary problem: we suggest you try again later.) 23/12/2015 3:11:50 [INFO] Updating Templates 23/12/2015 3:11:50 [INFO] Cannot get the user email status: It was not possible to connect to Internet or to the Incomedia Server. This could be a temporary problem: we suggest you try again later. 23/12/2015 3:11:50 [INFO] Loading System.resources, Version=4.0.0.0, Culture=zh-Hant, PublicKeyToken=b77a5c561934e089 23/12/2015 3:11:50 [INFO] Loading System.Security, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a 23/12/2015 3:11:50 [INFO] Updating User Status 23/12/2015 3:11:50 [INFO] Updating Libraries - Start 23/12/2015 3:11:50 [INFO] Loading Libraries - End 23/12/2015 3:11:50 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:50 [INFO] Loading Cart Steps Styles 23/12/2015 3:11:49 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:49 [INFO] Loading Page Layouts 23/12/2015 3:11:49 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:49 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:49 [INFO] Loading Cell Formats 23/12/2015 3:11:49 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:49 [INFO] Loading Image Editor Properties 23/12/2015 3:11:46 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:46 [INFO] Loading Templates 23/12/2015 3:11:46 [INFO] Loading PluginApps 23/12/2015 3:11:46 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:46 [INFO] Loading Buttons Styles 23/12/2015 3:11:46 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:46 [INFO] Loading Buttons 23/12/2015 3:11:46 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:46 [INFO] Loading Languages 23/12/2015 3:11:46 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null 23/12/2015 3:11:46 [INFO] Loading Currencies 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康龍門石碑外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康龍門石碑(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康龍門石碑 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康黑體W5P-GB5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康黑體W5-GB5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康黑體 Std W9 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康黑體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康黑體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康黑體 Std W3 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康黑體 Std W12 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康魏碑體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康魏碑體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康魏碑體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康魏碑體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康魏碑W7P-GB5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康魏碑W7-GB5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康雅風體W3(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康雅風體W3 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康雅宋體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康雅宋體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康隸書體W7外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康隸書體W7(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康隸書體W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康隸書體W5外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康隸書體W5(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康隸書體W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康鋼筆體 Std W2 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康郭泰碑 Std W4 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超特明體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超特明體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超特明體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超特圓體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超特圓體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超明體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超明體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超明體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超圓體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超圓體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康超圓體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康談楷體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康行楷體W5(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康行楷體W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康行楷體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康行書體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康行書體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康行書體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康行書體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康華綜體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康細明體外字集-HK 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康粗圓體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康粗圓體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康童童體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康童童體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康童童體 Std W3 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康童童體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康硬黑體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康相撲體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康相撲體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康相撲體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康瘦金體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康瘦金體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康瘦金體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康海報體 Std W9 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康海報體 Std W12 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流風體W3(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流風體W3 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流隸體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流隸體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流隸體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流隸體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流隸體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流葉體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流葉體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流葉體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流線體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流線體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流線體 Std W3 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康流線體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康正顏楷體 Std W9 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康正顏楷體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康正顏楷體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康歐陽詢體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康標宋體外字集-B5E 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康楷書體 Std W9 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康楷書體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康楷書體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康楷書體 Std W3 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康明體 Std W9 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康明體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康明體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康明體 Std W3 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康明體 Std W12 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康方圓體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新綜藝體 Std W9 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新綜藝體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新綜藝體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新篆體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新篆體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新篆體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新特黑體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新特黑體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新特黑體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新特明體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新特明體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新特明體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新特圓體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康新特圓體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康文徵明體 Std W4 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康抖抖體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康康楷體 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康平劇體W7外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康平劇體W7(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康平劇體W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康布丁體外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康布丁體(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康布丁體 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康布丁體 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康少女文字W5外字集 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康少女文字W5(P) 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康少女文字W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康少女文字 Std W7 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康少女文字 Std W5 23/12/2015 3:11:46 [INFO] Adding Font Family: 華康少女文字 Std W3 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康宗楷體 Std W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康娃娃體外字集 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康娃娃體(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康娃娃體 Std W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康娃娃體 Std W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康娃娃體 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康墨字體外字集 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康墨字體(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康墨字體 Std W9 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康墨字體 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康圓體 Std W9 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康圓體 Std W8 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康圓體 Std W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康圓體 Std W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康圓體 Std W3 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康圓體 Std W12 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康唐風隸 Std W9 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康唐風隸 Std W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康唐風隸 Std W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康古印體 Std W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康勘亭流外字集 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康勘亭流(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康勘亭流 Std W9 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康勘亭流 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷黑 Std W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷黑 Std W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷黑 Std W3 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷金黑(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷金黑 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷細黑(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷細黑 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷粗黑(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷粗黑 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷粗宋(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷粗宋 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷粗圓(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷粗圓 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷簡宋(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷簡宋 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷特圓(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷特圓 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷楷書(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷楷書 Std W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷楷書 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷宋(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷宋 Std W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷宋 Std W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷宋 Std W3 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷宋 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷圓 Std W8 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷圓 Std W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷中黑(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷中黑 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷中宋(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康儷中宋 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康中圓體(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康中圓體 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康POP3體 Std W12 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康POP1體W7外字集 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康POP1體W7(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康POP1體W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康POP1體W5(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 華康POP1體W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 細明體_HKSCS-ExtB 23/12/2015 3:11:45 [INFO] Adding Font Family: 細明體_HKSCS 23/12/2015 3:11:45 [INFO] Adding Font Family: 細明體-ExtB 23/12/2015 3:11:45 [INFO] Adding Font Family: 細明體 23/12/2015 3:11:45 [INFO] Adding Font Family: 標楷體 23/12/2015 3:11:45 [INFO] Adding Font Family: 新細明體-ExtB 23/12/2015 3:11:45 [INFO] Adding Font Family: 新細明體 23/12/2015 3:11:45 [INFO] Adding Font Family: 新宋体 23/12/2015 3:11:45 [INFO] Adding Font Family: 微软雅黑 Light 23/12/2015 3:11:45 [INFO] Adding Font Family: 微软雅黑 23/12/2015 3:11:45 [INFO] Adding Font Family: 微軟正黑體 Light 23/12/2015 3:11:45 [INFO] Adding Font Family: 微軟正黑體 23/12/2015 3:11:45 [INFO] Adding Font Family: 宋体 23/12/2015 3:11:45 [INFO] Adding Font Family: 华康黑体W5-A 23/12/2015 3:11:45 [INFO] Adding Font Family: 华康黑体W5(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 华康黑体W5 23/12/2015 3:11:45 [INFO] Adding Font Family: 华康魏碑W7(P) 23/12/2015 3:11:45 [INFO] Adding Font Family: 华康魏碑W7 23/12/2015 3:11:45 [INFO] Adding Font Family: 华康宋体W3-A 23/12/2015 3:11:45 [INFO] Adding Font Family: ÇcÇeñæí©ëÃW5 23/12/2015 3:11:45 [INFO] Adding Font Family: ÇcÇeí¥ã…ëæñæí©ëà 23/12/2015 3:11:45 [INFO] Adding Font Family: ÇcÇeì¡ëæÉSÉVÉbÉNëà 23/12/2015 3:11:45 [INFO] Adding Font Family: ÇcÇeã…ëæñæí©ëà 23/12/2015 3:11:45 [INFO] Adding Font Family: ÇcÇePOP1ëÃW9 23/12/2015 3:11:45 [INFO] Adding Font Family: ZWAdobeF 23/12/2015 3:11:45 [INFO] Adding Font Family: Yu Gothic UI Semilight 23/12/2015 3:11:45 [INFO] Adding Font Family: Yu Gothic UI Semibold 23/12/2015 3:11:45 [INFO] Adding Font Family: Yu Gothic UI Light 23/12/2015 3:11:45 [INFO] Adding Font Family: Yu Gothic UI 23/12/2015 3:11:45 [INFO] Adding Font Family: Yu Gothic Medium 23/12/2015 3:11:45 [INFO] Adding Font Family: Yu Gothic Light 23/12/2015 3:11:45 [INFO] Adding Font Family: Yu Gothic

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Posted on the from Raymond L.
Incomedia
Stefano G.
Incomedia

Hi Raymond.

Fonts should not be an issue.

This being said though, it would be very helpful if you could try and remove them temporarily and relaunch the software with Internet on.

Even though the fonts should present no issue, the issue might actually be in the way Windows 10 handles memories which can cause conflicts with the fonts.

Please try removing them temporarily if possible and let me know

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Posted on the from Stefano G.
Raymond L.
Raymond L.
User
Author

remove all Chinese fonts and success to launch.

thanks for help.

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Posted on the from Raymond L.