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Dave R.
Dave R.
User

Text in header and footer do not appear  en

Author: Dave R.
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I wonder if this (https://helpcenter.websitex5.com/post/145220) may answer a problem that I am experiencing with our X5 website. Everything seems to work fine on SmartPhones etc except that the text in the header and footer do not appear. Any thoughts?

Thanks - Wes

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2 ANSWERS - 1 CORRECT
Paul M.
Paul M.
Moderator

Hello Wes,

Have you set up your Responsive Template Structure in addition to your Main Template Structure?

You need to create a separate header and footer for the mobile/smartphone viewport in accordance with the instructions in the WebSite X5 help file:

http://help.websitex5.com/en/v12/evo/index.html?responsive_ht.htm

http://help.websitex5.com/en/v12/evo/index.html?responsive_template.htm

You customise the responsive template in Step 1 General Settings > Template Style > Responsive Template Structure  -  select 'Header' and 'Footer' in turn from the 'Page Section' drop-down menu.

If you want some text in the header image for the responsive template then you can use a free image editor such as Paint to create one.

You can also choose to display a company/organisation logo in lieu of the text.  Bear in mind that at mobile resolution the header can become very cramped, so the simpler the better.

Kind regards,

Paul

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Posted on the from Paul M.
Dave R.
Dave R.
User
Author

Thanks - that has solved it, although I found it a rather complicated process compared to setting up the header for the main (non-responsive) site using Template Customization.

Wes

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Posted on the from Dave R.