Website x5 pro 13 stopped working error 
Author: John R.
Visited 2010,
Followers 1,
Shared 0
Hello.
I purchased the early download and I have tried to install version 13 a couple of times now and always get the error "stopped working" before it is fully loaded. I am using Windows 10.
Any help would be appreciated thank you.
Posted on the
Author
I know you reply in 24 to 48 hours but a quick response would be appreciated thank yopu.
Hello John,
Please proceed to uninstall the Visual C++ libraries from your computer and then reinstall them by using following links:
2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145
Proceed to reinstall the x86 and 64bit version of each library and then test it again.
Please keep me updated.
Author
Sorry it's still not working. Do you have any more suggestions?
I'll go through the procedure again. Reboot and try just to see.
Thanks
Author
No it's still not working.
I have Microsoft C++ libries for 2005 and 2008. Should they be uninstalled?
Thanks
John, if you are not getting an error, perhaps you could go to control panel, administrative tools, event viewer, clear the logs and then run WX5. Any subsequent errors in the logs may then assist Incomedia in identifying your problem?
Hi John, I had the same error and Esahc put me on to the solution in the same way he describes above. A Lavasoft program was stopping my X5 v13 from starting properly. After I uninstalled it, everything has worked perfectly!
Author
All working thank you very much Esahc and Wayne B.
I had a Lavasoft program installed too!
Very pleased thank you.