Cannot preview video on Laptop - html5

Author: Malcolm H.

Visited 1940, Followers 1, Shared 0

Tags: preview,video,website x5 evolution 13

Hello

On my Desktop - I have put a short mp4 video on to a web page (Version 13). This displays perfectly in 'Preview' and uploads perfectly to the Internet. (www.rykneldbowlingclub.co.uk/bowling-green-maintenance.html)

I have exported the project to my Laptop and then imported it on the Laptop. When I try to 'Preview' a copy of this project on the Laptop, the video does not run and displays a message "Your browser must support HTML5 or Adobe Flash."

Both Destop and Laptop have the same version of browsers (Internet Explorer, Edge and Chrome).

Any idea what could be going wrong please?

Posted on the 01/06/2017 16:47:48

2 ANSWERS - 1 CORRECT

Andre E

Moderator

In that xase adobe seems to be not installed, check plugins. see also:

https://helpcenter.websitex5.com/en/post/147309

http://help.websitex5.com/en/v12/evo/index.html?ogg_video.htm

https://helpcenter.websitex5.com/en/post/135631

Posted on the 01/07/2017 16:06:29 from Andre E

Malcolm H.

User
Author

Andre. This is not a question - I just want to say thank you for your suggestions. The first one (147309) worked perfectly. Brilliant. Thanks ever so much. Cheers Malcolm

Posted on the 01/12/2017 18:09:35 from Malcolm H.