Hello Marjon, 

thank you for your message. 

Please try and reinstall the program as administrator and install these Visual C++ and .Net Framework:

Visual C++

2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

.Net Framework

https://www.microsoft.com/en-US/download/details.aspx?id=49982

Please let me know if you can solve the issue. Kind regards.

Hello Elisa,

Thanks for your help. I did everything like you wrote, but it still doesnot work. I get the same error as before.

Hello Marjon, 

I am sorry about that.

Please try and create another Windows user, then log in with the new user and start the program, you should be able to open and use it properly after that. 

Please keep me informed about this issue. Kind regards.

Hello Elisa,

I did everything like you said; created a new user, logged in and downloaded the program again. I then opened a backup. I could open the program, but then I got an error again. Nothing works anymory, I cann't work on a project and the program will not close anymore. If have to turn of my laptop to close the program.

Hello Marjon, 

In this case please try to uninstall the program and then delete the content in following folder on your computer:

C:\Users\ YOUR WINDOWS USERNAME \AppData\Local\Incomedia\WebSite X5 v13 - Professional

In case you annot find this folder in your computer open a folder and then in the address bar paste following:

%localappdata%\Incomedia\WebSite X5 v13 - Professional

Once done install the program again and test if then it works.

Please keep me updated.

Hello Elisa,

It worked! Thank you very much for your help!