Problem with Video Object since last version update 
Author: Mike G.
Visited 1626,
Followers 1,
Shared 0
Since I updated X5 Professional 13 with the latest updates yesterday, I have had a problem with the video object in a website I updated.
The grey play button is cut in half and is at the top of the frame, and when the video plays only half the picture appears with black space below.
The videos are on these pages:
http://www.practicalav.co.uk/church-projector-installation.html
http://www.practicalav.co.uk/corporate-and-office-projector-installation.html
As a test I created a new test site and get the same results.
http://www.sunrise-arts.co.uk/video/
This has messed up this important site for the company, so I would be very grateful if you could look at what has caused this software problem.
Many thanks,
Mike.
Posted on the
Hello Mike,
Thank you for informing us. We solved the issue in the Beta Channel Update which can be installed after you enroll on http://beta.websitex5.com
Please let us know if after the video is appearing correctly.
Many thanks!
Author
I have a number of live websites. I am very nervous about becoming part of a beta program. I would also not wish to risk installing and potentially uninstalling software and losing my projects.
I might also get more problems for my websites in the future if I am part of a beta testing program, I can't risk it.
As this is an issue you know about know can't it be part of your normal updates please as an urgetent fix, there must be many customers for whom this is an issue.
Thanks.
Author
Hi,
I see you have released a new update. I have updated and the videos are fine now.
Thanks for looking at this matter swiftly.
regards, Mike.
Hello Mike,
Thank you for informing us the video appears now correctly.
Many thanks!