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Leo Schreuders
Leo Schreuders
User

Upload problems  en

Author: Leo Schreuders
Visited 1590, Followers 1, Shared 0  

I am using Website X5 12 Evolution since two years now on my dutch website www.vox-voks.nl

Suddenly, starting two days ago, uploading is causing the following problems:

- error messages... cannot upload (several) pages

- pages have suddenly moved to another place in the website

- pages are blanc, no text is vissible.

Everytime I start a new attemt to upload, different pages are again moved. etc etc etc.

Very frustrating, I need help!

Posted on the
6 ANSWERS
Esahc ..
Esahc ..
Moderator

Leo, this seems very odd.

Have you tried uploading with an alternative (eg filezilla) rather than the wx5 FTP client?

And when you do you will need to export the project to disk, so if you open the index file from the hard disk, does the site appear normal?

If everything appears fine when run from the local hard disk, it is possible your site has been hacked? Have you checked with your host to confirm there is no issue?

I have looked at your site and can see no issues other than the photo's do not load (although I do not understand enough of your language to delve in to much of your site). Is it possible to identify what went wrong with the uploaded site? Screen shot/s?

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Posted on the from Esahc ..
Leo Schreuders
Leo Schreuders
User
Author

Now another problem has also occured: everytime a contactform is filled in and sent,  a Pop-up arrives, telling me to activate Javascript. Also on another computer the same message pops up.

Which means that not my computers are the problem, but the website is the problem

With the latest update the sending of messages to me suddenly did not work at all, anymore. When I changed the settings to standard script, it worked. Now suddenly nothing works except for the pop up.

If you read the text on our website www.vox-voks.nl is says now in Dutch: 

DE WEBSITE VAN DE VOKS IS WEGENS TECHNISCHE PROBLEMEN MOMENTEEL NIET BEREIKBAAR

Which means... no website anymore.

I hope one day that your technicians come up with a new better working update.

For me I rest my case and start with Wordpress.

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Posted on the from Leo Schreuders
Esahc ..
Esahc ..
Moderator

Leo, like Flash, Java is being discontinued and I suspect it is your browser/s currently causing the concern. When I have had the popup requesting activating java I found I could set it to allow always from then on.  Having said this, I am not aware of any java used by WX5 when emailing.

http://news.thewindowsclub.com/oracle-to-discontinue-java-browser-plugin-81828/

Did you ever verify with your host that your site is clean and not in any way compromised? If unsure I would delete all files in my hosting account and reload the whole site, the simplest way to do this may be to request your host re-initialise your account.

I am sure Incomedia will step forward and offer advise if I have misled you in any way.

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Posted on the from Esahc ..
Incomedia
Claudio D.
Incomedia

Hello Leo Schreuders,

Try as first to open the project and then press CTRL while opening the preview and then delete all files online on the hosting space and export the complete project again online.

In case you receive errors during the export send me please a screenshot of the error message.

Many thanks!

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Posted on the from Claudio D.
Leo Schreuders
Leo Schreuders
User
Author

Hallo Claudio and Esahc..

I have solved this problem bij my own intuition...

What I realised is that de contactforms must be the problem. So I removed all the contactforms that I had made on the website and the problems were solved.

Now the 'old' situation: I made a separate page with a contactform and made a link to this page. Then after a while the described problems started.

The 'new' situation: I made a contactform at the bottom of the original page. Then I made a link (anchor) to this contactform.

So the difference is now that the contactform is not made anymore in a seperate page, but on the bottom of the original page.

Don't ask me what caused the problem.

I can use it now. Maybe this can help you also in solving future simular problems.

I know it is in the Dutch language, but as an example here is the link: www.vox-voks.nl

Look then at the page http://www.vox-voks.nl/oproep-wageningen-2018.html

Thanks anyway for your efforts.

Leo

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Posted on the from Leo Schreuders
Incomedia
Claudio D.
Incomedia

Hello Leo,

Thank you for informing us how you solved the issue.

Many thanks!

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Posted on the from Claudio D.