WebSite X5Help Center

 
Brandon P.
Brandon P.
User

Objects and background in preview not working in Website X5 Evo V14  en

Author: Brandon P.
Visited 2308, Followers 1, Shared 0  

Objects and background in preview not working in Website X5 Evo V14. It stays on the loading screen. I havent updated my since for 2 days but evrything was fine then. Any ideas why i might be having problems with the previews all of a sudden? Thanks in advance.

Posted on the
6 ANSWERS
Brandon P.
Brandon P.
User
Author

EDIT: When i say it stays on the loading screen i meant to say it just continues to load but only menue/ header, and some objects show. The paage just says loading at the bottom but never finishes loading....

Read more
Posted on the from Brandon P.
Brandon P.
Brandon P.
User
Author

EDIT: I also noticed that if iexit Website X% and the open the project agin whatever page i choose first shows correctly in the preview but if i close that preview and the try to it or any other page preview it hangs with white screen and sometimes show the menue and some text objects.

Read more
Posted on the from Brandon P.
Esahc ..
Esahc ..
Moderator

Brandon, it sounds like the preview is not completely loading. Could you try hold down CTRL whilst clicking on preview to force a full site regeneration.

Read more
Posted on the from Esahc ..
Brandon P.
Brandon P.
User
Author

I forgot to mention that. But yes I tried Ctrl and pressing preview at the same time to no avail.. Any others pointers you can think of?  Would the webserver or port for offline up have anything to do with it? I probably stated that incorrectly. Sorry.

Read more
Posted on the from Brandon P.
Incomedia
Elisa B.
Incomedia

Hi Brandon, 

I am sorry for thr trouble. 

Please send me a screenshot to show me exactly what happens. Does the bar in the preview load completely, if you let it load? What happens afterwards?

Please let me know your project size: especially if it has many pages, images, products ect it might need longer to generate the preview. 

Please let me know. Kind regards.

Read more
Posted on the from Elisa B.
Esahc ..
Esahc ..
Moderator

Brandon, please provide the details as requested by Elisa, but you may also wish to export your site to disk, then navigate to where you saved it with Windows Explorer and double click on the index file. Does the site display correctly?

Read more
Posted on the from Esahc ..