A.Go

I am not aware of any bugs causing instability in WX5 at this time.

You seem to have had ongoing issues over the past 3 years so I will assume it is the same hardware, and according to your post, it is still Windows 7.

Does this crash involve a blue screen event in Windows?

WX5 stopped working - does this mean you cannot start and use WX5 or does it crash in use, in which case, does it crash during a specific proceedure or at random?

In all other respects, is your PC stable?

A quick search on google for   OS Version:    6.1.7601.2.1.0.256.1 resulted in many hits for blue screen events, and most solutions involved updating drivers, in particular, the graphics card (although one or 2 suggested the removal of Symantec).

Please advise.

Hello there!

Can you please post a screenshot of the error message is the exact place where it appears?

Plase disable your antivirus and start the program as administrator, so to verify if you keep getting this message in spite of this. 

Thanks, I'm looking forward your reply. Kind regards.

Hello A.Go

Check my post : https://helpcenter.websitex5.com/en/post/187513

Very similar crash.... with same message about libcef.dll

The cause was an issue with HTML object + JS code.

in my case I have changed the line

<script type="text/javascript" language="javascript" src="mes_js/jquery-min.js"></script>

By this one

<script type="text/javascript" language="javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js"></script>

Hope this helps

Regards

Hello, 

please also try to download the following Visual C++:

2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

Thanks! Kind regards.

Hello,

Thank you very much for all your replies.

1. When Preview is triggered WX5 is Crashed.

2. My PC works faultlessly. Only WX5 keep crashing over and over.

3. Hardware is Brand new. It is a Gaming Desktop PRO Plus PC. But I prefer Win7 Ultimate SP1 over Win10 PRO.

4. No Blue Screen.

I hope you can fix those bugs as soon as possible.

V14.0.5.3 is bugged.


************************************************************************

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    WebSiteX5.exe
  Problem Signature 02:    14.0.5.3
  Problem Signature 03:    5a5dc29f
  Problem Signature 04:    System.Windows.Forms
  Problem Signature 05:    4.7.2558.0
  Problem Signature 06:    59d4145b
  Problem Signature 07:    d16
  Problem Signature 08:    14c
  Problem Signature 09:    System.ObjectDisposedException
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    989e
  Additional Information 2:    989e553dd7901da9cc6304f0ae9264a3
  Additional Information 3:    8cce
  Additional Information 4:    8cce9518acc3901856e7a21c600f978a

************************************************************************

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangB1
  Application Name:    WebSiteX5.exe
  Application Version:    14.0.5.3
  Application Timestamp:    5a5dc29f
  Hang Signature:    6cb1
  Hang Type:    4
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Hang Signature 1:    6cb135de12e23f008db126d7a39f9a0a
  Additional Hang Signature 2:    5fdf
  Additional Hang Signature 3:    5fdfac09000e8ead7f926f6828f09c06
  Additional Hang Signature 4:    3ade
  Additional Hang Signature 5:    3adec6e3ba986cbb187b4148d4aa8b20
  Additional Hang Signature 6:    659b
  Additional Hang Signature 7:    659b2c0015db234d6d6b06394637e430


************************************************************************



Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    WebSiteX5.exe
  Application Version:    14.0.5.3
  Application Timestamp:    5a5dc29f
  Fault Module Name:    libcef.dll
  Fault Module Version:    3.2987.1601.0
  Fault Module Timestamp:    58e72de2
  Exception Code:    c0000005
  Exception Offset:    0000000003d9a1c8
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0612
  Additional Information 2:    06129099052321590e08a927c9377c7f
  Additional Information 3:    fd3e
  Additional Information 4:    fd3e3dbe5ce8093353e1fcfd2cf4fd38


************************************************************************

A.Go

Please follow Elisa's advise. As stated in my first reply, I am not aware of any bugs causing instability in WX5 at this time. Similar errors reported on this site have invariably been caused by Visual C++ and .NET dependencies not being present in new Windows 10 installs.

Hello,

Thank you very much for your reply.

Windows 7 Ultimate x64 has  installed

Microsoft .NET Framework 4.5.2
Microsoft .NET Framework 4.7.1

Attached please find a screenshot about Visual C++:  VisualC.jpg

Hello,

Also, I did: cmd  At the command prompt  sfc /scannow

Result:

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

The bug seems to be here: libcef.dll

Cannot open X5 v11 in Windows 10 Professional Posted by Adrian E. on the 09/19/2017
https://helpcenter.websitex5.com/en/post/177609


WX5 PRO V14 Version 14.0.1.1 CRASHED I Posted on the 10/21/2017
https://helpcenter.websitex5.com/en/post/180139

It seems to be that it is not Win7 or Win10. It is a problem with WX5.

Incomedia has not fixed this bug ......

A.Go

In the case of Adrian E's post we assumed that following the last post the problem was resolved, but Adrian never confirmed this, in the case of your post from 10/21/2017 you never replied after 10/23/2017 so the logical assumption was that you had resolved the issue but never advised the solution.  Did the problem go away or was it so intermittent that it was not worth reporting?

Because this sounds more like a conflict than a fault, have you tried a clean boot of windows without any other programs running. No firewall, no antivirus, no helper apps, etc?

https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

Since the issue is in preview, does the problem occur when you preview in Firefox, Edge or Chrome (top right button in preview browser)?

And if you are making changes that can affect multiple webpages (eg header/footer/menu), does the crash occur if you first save and then press CTRL + preview?

Hello!

Download the Visual C++ 2013 installer available on following link (you need to download the x86 version also if the OS is 64bit):
https://www.microsoft.com/en-us/download/details.aspx?id=40784
In case this should not help try to use before this repair tool http://www.microsoft.com/en-us/download/details.aspx?id=30135 and then try again to start WebSite X5.

Please keep me updated.

Hello Elisa B.

I installed Visual C++ 2013 x32/x64
and I also used the repair tool.

I will keep you posted

Best Regards,

Hello,

Another Crash .... WX5 V14.0.6.1
When Preview is triggered WX5 is Crashed.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    WebSiteX5.exe
  Application Version:    14.0.6.1
  Application Timestamp:    5a81a163
  Fault Module Name:    libcef.dll
  Fault Module Version:    3.2987.1601.0
  Fault Module Timestamp:    58e72de2
  Exception Code:    c0000005
  Exception Offset:    0000000003d9a1cb
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0612
  Additional Information 2:    06129099052321590e08a927c9377c7f
  Additional Information 3:    5491
  Additional Information 4:    549174c6cc750d90424d8df3b244c6c7

Best Regards,

One more time ...

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangB1
  Application Name:    WebSiteX5.exe
  Application Version:    14.0.6.1
  Application Timestamp:    5a81a163
  Hang Signature:    6cb1
  Hang Type:    4
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Hang Signature 1:    6cb135de12e23f008db126d7a39f9a0a
  Additional Hang Signature 2:    5fdf
  Additional Hang Signature 3:    5fdfac09000e8ead7f926f6828f09c06
  Additional Hang Signature 4:    3ade
  Additional Hang Signature 5:    3adec6e3ba986cbb187b4148d4aa8b20
  Additional Hang Signature 6:    659b
  Additional Hang Signature 7:    659b2c0015db234d6d6b06394637e430

Best Regards,

More issues ....

The Antivirus was disabled.

Attached please find 4 screenshots.

I hope you can fix this bugged software WebsiteX5.

An error occurred while running the program.

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    websitex5.exe
  Problem Signature 02:    14.0.6.2
  Problem Signature 03:    5a8419cf
  Problem Signature 04:    System.Windows.Forms
  Problem Signature 05:    4.7.2558.0
  Problem Signature 06:    59d4145b
  Problem Signature 07:    2c8a
  Problem Signature 08:    2f
  Problem Signature 09:    System.Threading.ThreadAbort
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    50b1
  Additional Information 2:    50b163c561d58a6cd555b6912ebeb314
  Additional Information 3:    75e4
  Additional Information 4:    75e4f1409fad3c6fd8b3f9fa00dff7e0

Attached please find 4 screenshots

Attached please find 4 screenshots

V14.0.6.2

Attached please find 4 screenshots

A.Go

Since all else has failed, have you tried creating a new user (temporarily) and logging in to it and running WX5 there?

For what it's worth I recently had an issue with Video Card drivers causing instability, I believe it was a standoff between Microsoft and nVidia, both thought they had the best drivers and kept updating over each other. Is it possible to load standard video card drivers to see if that resolves the issue?

(I believe this would happen if you ran a clean-boot-into-windows as above)

Hi!

Please install the Visual C++ 2010 from this link for x86 and x64 as well:

https://www.microsoft.com/en-us/download/details.aspx?id=5555

If despite this you keep haing issues, please uninstall the C++ and install them again from the following links:

2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

Thank you! Please let me know. 

Hello A.Go,

Check also your event viewer to see if more infos are recorded !

Incomedia team, there no possibility to run WSX5 into debug mode to get a trace file, even if the software is running into degraded mode in this case. By example.

websiteX5.exe -debuglevel=5

It should be nice to provide an option like this to solve some issues.

Usefull for YOU and for US to reduce many messages exchange with no real solution becasue the cause is not really detected !

Regards

Hello,

Thank you very much for all your replies.

I am so sorry to have to say this but I have a lot of PRO Software
in my PC but only Website X5 keeps crashing all the time.
Moreover Windows runs faultlessly.

Best Regards,

Faulting application name: WebSiteX5.exe, version: 14.0.6.2, time stamp: 0x5a8419cf
Faulting module name: libcef.dll, version: 3.2987.1601.0, time stamp: 0x58e72de2
Exception code: 0xc0000005
Fault offset: 0x0000000003d9a1cb
Faulting process id: 0x17fc
Faulting application start time: 0x01d3ab308d05a9f5
Faulting application path: C:\Program Files\WebSite X5 v14 - Professional\WebSiteX5.exe
Faulting module path: C:\Program Files\WebSite X5 v14 - Professional\libcef.dll
Report Id: affa2d3f-1727-11e8-af27-408d5cb625ad



Application: WebSiteX5.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000007FED6B4A1CB
Stack:


Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    WebSiteX5.exe
  Application Version:    14.0.6.2
  Application Timestamp:    5a8419cf
  Fault Module Name:    libcef.dll
  Fault Module Version:    3.2987.1601.0
  Fault Module Timestamp:    58e72de2
  Exception Code:    c0000005
  Exception Offset:    0000000003d9a1cb
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0612
  Additional Information 2:    06129099052321590e08a927c9377c7f
  Additional Information 3:    5491
  Additional Information 4:    549174c6cc750d90424d8df3b244c6c7

The error related to libcef.dll is present since Ver. 13 of the software, fresh install of visual C++ and framework does not help.

Hello

Thank Luis S. for your reply.

More issues .......................... OMG!!!

Best Regards,

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:    AppHangB1
  Application Name:    WebSiteX5.exe
  Application Version:    14.0.6.2
  Application Timestamp:    5a8419cf
  Hang Signature:    6284
  Hang Type:    6144
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Hang Signature 1:    62843b9e03933902af9e35a65402c870
  Additional Hang Signature 2:    8e93
  Additional Hang Signature 3:    8e93c2dc6b6c6be69116849e4bd2d0c4
  Additional Hang Signature 4:    6284
  Additional Hang Signature 5:    62843b9e03933902af9e35a65402c870
  Additional Hang Signature 6:    8e93
  Additional Hang Signature 7:    8e93c2dc6b6c6be69116849e4bd2d0c4

A.Go - I have exhausted my crystal ball. I am sure the problem is your PC rather that WX5 *because so many do NOT have these issues", but I have run out of ideas. Hopefully Incomedia will have something up their sleeve.

Good luck and please inform us if the reason is discovered.

Hi A.Go, 

please try using these tools from Microsoft, to test and repair the entire .net frameworks installed on your pc.
Download them from https://msdnshared.blob.core.windows.net/media/MSDNBlogsFS/prod.evol.blogs.msdn.com/CommunityServer.Components.PostAttachments/00/08/99/90/04/netfx_setupverifier_new_2015_12_18.zip then open the .zip file and start the netfx_setupverifier.exe. This will check if your .net frameworks are corrupted and if it finds any errors, you can restore them with this https://www.microsoft.com/en-us/download/details.aspx?id=30135 (seleziona NetFxRepairTool.exe e procedi al download) . If even this last tool is not able to fix the error there probably are ther issues in your system you need to check out.

Also, is this issue described on this post the same which you have described on this one?

Thanks! Kind regards.

Hello Esahc,

> I am sure the problem is your PC rather that WX5
> *because so many do NOT have these issues"


I have Software made by Autodesk, Adobe, Maxon and many others Pro softwares in my PC
but ONLY Website X5 made by Incomedia is crashing all the time.

Moreover Windows runs faultlessly.


The problem is here: C:\Program Files\WebSite X5 v14 - Professional\libcef.dll


I really hope that Incomedia fix this ugly bug ASAP.

Best Regards,


Faulting application name: WebSiteX5.exe, version: 14.0.6.2, time stamp: 0x5a8419cf
Faulting module name: libcef.dll, version: 3.2987.1601.0, time stamp: 0x58e72de2
Exception code: 0xc0000005
Fault offset: 0x0000000003d9a1cb
Faulting process id: 0x17fc
Faulting application start time: 0x01d3ab308d05a9f5
Faulting application path: C:\Program Files\WebSite X5 v14 - Professional\WebSiteX5.exe
Faulting module path: C:\Program Files\WebSite X5 v14 - Professional\libcef.dll
Report Id: affa2d3f-1727-11e8-af27-408d5cb625ad

A.Go

I understand your frustration. My PC is flakey. I run much of your chosen software, and yet my WX5 is rock solid. I suspect this is because my PC has been through various iterations of Operating Systems starting with an early Win7. By good luck or good judgement, I seem to have ALL the required pre-requisites, plus stable drivers for all my devies (Microsoft introduce flakeyness with every (failed) attempt to update me).

I can only suggest that you follow through on each of the above recommedations and then report on success or otherwise. At this point we are not sure if you have carried out any of the pre-requistite library installations/validations.

Hello all,

Perhaps it could be interessant to list all the hardware in your pc for all of these who have this type of problem in case there's a hardware problem (mainly video card driver for these kind of issues...) to isolate the problem.

Dear A.Go, 

have you tried my suggestion? Can you please inform me about the result?

Thanks! Kind regards.