Unable to view website via mobile phone (iphone): Internal Server Error 
Author: Greg B.
Visited 1451,
Followers 1,
Shared 0
Host: Hostgator
- Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@"mywebsite".com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
..................................................
Apache Server at "mywebsite".com Port 80
I first called Hostgator and they advised me the site had malware and reffered me to an online website cleaning service indicating malware. I checked the single page site (very recently uploaded with X5 for the first time). I can't imagine it's malware. The sight checked out okay with Norton Safe Search.
I can view the site no problem with a computer. I get the above error message when navigating from an iPhone.
Thanks in advance for any help. Regards
Posted on the
Greg, can you provide the domain name? Perhaps other users with access to an iphone could assist in identifying the problem.
How recent is your iphone?
Author
www.wvomanagement.com
iPhone 6
Author
also attempted from iPhone X
Author
related / useful test site: https://search.google.com/test/mobile-friendly
If collective feedback doesn't identify the issue, I'll re-upload this single page site using a different X5 Evolution 14 template.
Greg, I have marked your post for Incomedia's attention, hopefully one of them owns an iPhone :-)
@Greg you have two index pages
Try to delete in your host
index.php
---
hai due index
Prova a cancellare sull'host la
index.php
quando al passo 5 -esporta su internet vedi i files...
Author
Also since my initial inquiry: I've re-uploaded page/site with new template.
In the admin directory of public html/admin I had 1 index.php, I deleted index.php Left Index.html in public_html. No effect so I did the opposite and tried without index.html. No effect either way. Restored both.
Still having issue. Anyone else hosted by HostGator? Anyone else have issue out of the gate diplaying website to mobile phone?
Greg, I am hosted with hostgator (but do not have an iphone).
I also have customers hosted by hostgator, feel free to visit http://supadiverta.com.au and/or http://gutterpumper.com.au
If there are iphone issues I would be pleased if you could tell me.
Author
Esahc ..,
Both your sites look great via:
https://search.google.com/test/mobile-friendly
and my iPhone 6.
Did you use an X5 template? If so, which one?
Are you using X5 Evolution or X5 Pro. (just saw your profile badges show Pro...)
I like X5 well enough to upgrade from Evolution to Pro if I know it will fix this issue for me.
But my situation is baffling, new setup to HostGator (so far HostGator Support unhelpfull addressing this issue), brand new site, single page site and tried two two different templates (both with dynamic browser sizes; however neither referrence "mobile device" specifically).
I'm not familiar with creating a template, or if we can with X5. If you have the time: could you export just your home page or site to file to share; with or without your content data (I don't mind scrubbing out your content if it makes it easier to share your site format). Either way, if you share: definitely scrub out your Step 5 Export Data. You wouldnt want to share that with anyone. If you can't or dont have the time; I totally understand.
Sent you a comment with contact via your site...
Author
update: currently having HostGator reset entire account to new status.
Greg, check your email - I have replied.
http://esahc.com/wvo/
I have "dummied up" your page, does it display on iPhone without error??
(this test site is hosted on hostgator)
Author
Resolved with reset of cpanel (including deletion of a subdomain) and updating host ftp account (insuring pathed to public_html and not some ftp account specific sub-folder). Resolution was either due to cpanel reset (having built a site first with HostGator tool and then X5 and or due to inadvertent website load into subfolder base on ftp account setup.
Resolved. Thanks to all who looked at this...
Great result! :-)
BTW - I did reply by email, but for what it's worth, the email bounced (did not exist).