Email setup for shopping cart 
Author: Arild G.
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Hello,
I've almost finished a Website setup at www.ulsteinminilager.no, with shopping basket. However, there is a problem with Data management | Email setup.
When submitting an order I receive the error "Generic error".
- I use Authenticated SMTP with POST method with the correct port, user and pw (no PHP engine running on server).
- I have set my email address in "Always use the following user's address".
- I specified "\php\" in the folder for PHP code to save data (or should it be in the format "domainname.com\php\" or "d:\serverdiskfolder\php\"?), but I'm not certain this is needed since my server doesn't have PHP and I define SMTP form instead. I have tried giving "all users" full read/write access, as a test.
Please advice.
Posted on the
Maybe this posts helps?
https://helpcenter.websitex5.com/en/post/182898
Author
Unfortunately not. I'll try installing php service at the server, and then do more detail studying of your tutorials.
Yes next step is to check php version of provider and see if you can change this.
pitty that this post did not help. Hope you can find it in the php version.
please keep us updated on the progress.
THX
Author
I'm leasing a dedicated server, so all the tweaking is on my own shoulders ;-)
Author
I can report progress, but there is still an error.
I've managed to install php on my server, and confirmed that it works properly. However, when I send test orders the log file adds a line "Cannot send email with internal script", regardless which script type I use in the Data management | Advanced section. Since I haven't installed phpMailer I'd prefer a simpler system. I tried to google some help to install phpMailer, but all the pages I found were not meant for Dummies (I have a Windows system, not familiar with Unix/Linux jargon). They could rather be in Arabic or Hebraic.
Can you please give a link to a tutorial for Dummies in this respect, either a simple script installation or how to install phpMailer in a manner which makes it work in Website X5?
Hi Arild.
Unfortunately, this kind of configuration is beyond the support I can provide, since it would require me to examine your very case on your server and handling custom code and configuration, which I cannot do.
The scripts available to choose on the software are there in order to meet most requirements for email sending according to the way your server handles the mailing. If you're unable to set it up right, I would like to suggest looking for an expert's support or relying on a third party hosted server so that they can take care of the configuration part.
Let me know if I can provide further clarification
Thank you for your understanding
Stefano
Author
I rolled back from php til SMTP w/authentication and a new SMTP provider, and fixed the issue.
Great! thx for the feedback!