WebSite X5Help Center

 
Edward S.
Edward S.
User

New update 16.1.1 keeps coming up with "Cant connect to the server, try again later. 4/5 days attempts  en

Author: Edward S.
Visited 1425, Followers 1, Shared 0  

I can upload websites without any problem, but cannot update the software 16.1.1. Have tried 4/5 times on different days but everytime it comes back with " It was not possible to connect to the internet or to the Incomeda Server" can't connect to the server. This morning, straight after this message, I uploaded some changes on a website without any problems.

Posted on the
2 ANSWERS - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Edward, it sounds like an anti-virus/firewall/malware package is interferring. Please try disable all.

Alternatively, have you clicked on your profile (top right), selected download and selected v16.1.1 to do a full install/update?

Read more
Posted on the from Esahc ..
Edward S.
Edward S.
User
Author

Thanks. The latter has resolved the problem.

Read more
Posted on the from Edward S.