Hello Fox

There are many posts on the forum regarding the flow in the ordering. Many posts.

Hopefully INCOMEDIA will by time make the commerce part so it is also for professional use.

Regarding the mails to "multiple" people :

If this is the same people that should be informed every time, then you could use a mail address that is set up to forward to  multiple addresses. This way the mail about that someone has made an order, will be sent to the persons on the forward-list.

Hi Fox,

As reported by John, we've received numerous feedbacks regarding this particular ecommerce feature, and are currently looking into it in order to make it as functional as possible.

The general idea would be that of letting the user receive a remind of that fact that they have to pay up before the product is actually sent, but this seems to have caused quite some confusion due to the fact that the text is either not clear enough, or does not get read entirely by the custom, thus misunderstanding the functioning. 

There is currently no news on this, but as soon as there is we will be sure to notify the whole user base about it.

About the multiple emails, I believe John's suggestion could prove useful indeed. As of now, the software will send the order email to both the custom and the Admin, but it is not possible to specify additional receivers.

Please do let me know if I can provide any further information on this

Thank you

Stefano

Thank you both for the info. I got one part taken care of using advice found in the discussions. But I still have the email issues (2).. both involving emails to (Owner):

Even with just one email entered, the store cart order will not send to the (Owner) <***>. The customer gets a receipt just fine, but cannot get the order to someone so they can process it.  I looked at some samples that others have put out there and they do the same as I do, but the order never arrives to the one that needs it most.  Here is my site:  https://mntrappers.org    I use my private email as a customer in testing and I get the confirmation of the order and the payment.  No one gets the order so it can be filled. I am pulling hairs trying to figure this out.  The site is live and the store is closed now for 2 weeks. I am not sure what php file to find the 'send order email code.'   

I also have problem with Email to Owner in a form that is supposed to go to the Education Director and to the online student.  The student always gets the email, but the Ed Director (Owner spot) <***> does not get it. Attached is an image of the imEmailForm.php file regarding this issue.

I am using WebsiteX5 Pro 16.  The server has PHP 5.6 installed. HELP!!

FYI - My other problem was resolved with the information from John... I found a way to edit the page to have the payment completed after the order submission.  I hope that will work for now. The only problem I see with that is if an order is filled and the customer changes his mind before paying.  Customer may get the product for free!  We will have to wait and see. ...Glad to hear that they are working on this. 

I need help with the email issue. Being on the newest version, I assumed it would work without problems!! 

Thank you for any help!!  I have a lot of time in on this site and hate to have to start over because of this one problem. The store is only a small part of the site. 

Hello Fox

This has probably nothing to do with the X5.

You should be aware that some providers demand that the sender address is a mail address from the same site.

If your domain is myfoxdomain.com then the sender email address should be something like ***

There are more posts on the forum regarding possible problems with the mail.

But as the "buyer" receives his mail and you as the seller does not, then it is probably the sender email address, that is the problem.

Forgot that mail addresses is ***

If the domain is myfoxdomain.com then the email should be something like postmaster(at)myfoxdomain.com

I set up email with domain name as suggested above and I still do not get the order. Other emails go out from other forms on website. 

After multiple trys, I cannot get an order sent to the "owner" so I have no way to know if an order was placed except for the PayPal payment that does not list the items and the payment goes to the Treasurer, not the "store keeper".

My store has been closed for 3 weeks now and I have to report my problems at a meeting in 5 days. I am frustrated. I am using the newest version of WebsiteX5 Pro 16. I can only find related problems in the "WebsiteX5 Help" that are in versions much older and hard to follow. 

My server has PHP 5.6 installed. I have tried all the ideas given so far and do not know where to go from here. Is there another ecommerce addin available that works with WebsiteX5. Does anyone have any other ideas I could try??  I really need some HELP!!

My Send Order Setup page screen shot is attached. 

Thanks

I don't know if I understand the problem but have you tried to look in your SPAM folder? If the order is in the SPAM folder you only have to enable the first time the order e-mail as NON SPAM and from next time all the e-mails coming from your e-commerce will normally arrive in the incoming mail.

I checked the spam or junk folders and nothing in there.  Do not know why customer can get confirmation email, but the owner does not get the order email.  Like it is one-way and not both ways. 

Another form on the site is doing the same thing. In that case the instuctor (owner) does not know when an on-line course is completed. The student gets the confirmation email that it was sent OK. I added instruction for the student to send a screen shot to the Education Director before hitting the send button as a temporary fix for now. This page is at mntrappers.org/passed-exam.html

Attached is screen shot of my data management page.. is there any problem there? Is there any other items I can check out to figure this out. One way works, but emails back to owner are not. 

Thanks so much. 

Stefano,

If you are seeing this, please read my last posts. I have not resolved my email issues yet. I do not know what else to check or do ; what things need to be set up when creating a small store and cart? Please see my pevious posts. If you do not know, please ask a colleague at Incomedia.

I need to get this working fast!!! Need help with the WebsiteX5 functionality!!  I do not know what is blocking the (Owner) emails.

In short, emails from customers get the confirmations of their product purchase or form submission, but the (Owner) one who fills the order gets nothing at all, except the PayPal deposit with no mention of what was purchased. 

Is there a way to view all sales made online? Do the orders drop into a file? If so, where is that file or folder? ...Do I have to setup something to make that happen? Where are the instruction?

I have ther lastest version of WebsiteX5, Pro 16.

Can the programmer or author of the "send order" code help me.. is it someone at Incomedia?

Hi C. Fox.

First of all, as suggested by John, if you can get "some" of the emails to leave your domain and "some" not, it is most probably something related to your hosting's mailing server filter.

I suggest you contact them directly for this, mentioning the fact that you just won't receive the emails at your account, mentioning what account that is, and what mailing script you're using in the software. They should be able to indicate exactly what is going on with the delivery of those mails specifically.

Also, about the orders, you should definitely be able to check the orders which were made in your website. Navigate to www.yourwebsite.com/admin (change yourwebsite with your actual website address), and log in there with the credentials given at Step 1 inside the software ( User Management ). There, you should have the possibility to track each order directly.

Keep in mind that this is only possible if the data is being sent to a Database, and not through email only.

Let me know what the hosting's support reported to you

Thank you

Stefano