Error message in x5engine.php 
Author: Bernard T.
Visited 1203,
Followers 1,
Shared 0
My website (www.eatthebonebbq.com) just suddenly stopped working. It only displays a white page. I checked with my hosting company and they check it and it is giving the following error;
Access denied for user 'eatthebo'@'localhost' (using password: NO) in /home1/eatthebo/public_html/res/x5engine.php on line 4421
What does this mean and how can I get it corrected?
***
***
Posted on the
Hey Bernard,
In your message "... Access denied for user 'eatthebo'@'localhost' ...." you have may be the explanation.
The connection to the database for the user eatthebo is trying to establish this one with the localhost.
On the line 4421 of X5engine.php there is the follwing line:
$this->db = new mysqli($host, $user, $pwd);
So it's really an issue with your database connectivity.
I suggest to configure the hostname of your database, not with localhost, but with the real IP provided by your ISP into your WSX5 configuration.
Ask to your ISP if they have some error logs about database access
Hope this helps
Regards
https://wsx5.afsofware.fr
Author
What is the WSX5 configuration?
Hi Bernard.
You should try and check the data inserted for the Database connection inside the software, as shown in my screenshots at Step 1:
Inside this specific menu, you can set the data that the software needs in order to connect to your database. The data you inserted there is probably wrong, since the error you're getting means just that:
Access denied for user 'eatthebo'@'localhost'
Please verify this first, and get back to me with the result
Thank you
Stefano
Hello Bernard,
To help you to investigate I suggest to check here https://wsx5.afsoftware.fr/viewforum.php?f=110
A very free nice tool is available just for checking your database connectivity before to configure WSX5. Actually it's not possible to check the connectivity configured into WSX5. So you need to upload your project and to check the database connection. Not really useful.
With this tools is really simply. Documentation is provided too.
Hope this helps
Regards
https://wsx5.afsoftware.fr