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Melissa K.
Melissa K.
User

Update Protection - Do the days carry over?  en

Author: Melissa K.
Visited 1524, Followers 1, Shared 0  

Hello!

So, I have a question about the update protection, and I have not been able to find it, hopefully someone knows.

My license is about to expire in 20 days, and while I am interested in renewing, I don't want to lose days.

Basically, what I mean is, I know that many companies, when you renew something, it carries over the days left over.

So in my case, if I were to renew today, would I have  updates for 12 months and 20 days, or just 12 months and those 20 days are gone and lost?

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2 ANSWERS - 1 USEFUL - 1 CORRECT
Jim C.
Jim C.
User

Hi Mrlissa,

I have just renewed my update protection, if you renew it early the new protection runs from the date that the old protection expires.

Jim

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Posted on the from Jim C.
Incomedia
Elisa B.
Incomedia

Hi Melissa, 

thank you for your message. 

I confirm that even if you renew the UP today, the expiration date will always be 9 December 2019, so you won't lose these 20 days. 

Please let me know if I can be of further help. Kind regards.

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Posted on the from Elisa B.