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Ger S.
Ger S.
User

Ev 16.3.1 crashes all the time  en

Author: Ger S.
Visited 271, Followers 1, Shared 0  

Hello,


The larger the project, the more often the program crashes.
Especially with preview and modification template structure.
The program crashes randomly and can only be closed with the task manager (cnt / alt / del).
We have installed the program on 2 computers. i7-3770 3.4ghz 16gb 256 ssd + 1tb hdd
Both have the same complaint !!!!!

Posted on the
4 ANSWERS
Andre E
Andre E
Moderator

Hello Ger,


Do you have empty objects in your pages? if so this slows down x5 and can certainly with big projects give problems.

Try to use all thhe space in the pages, it is not needed to keep empty spaces.

You can align object using the style button and use alignement and inner and outer margins.

Try also not to use very big pictures for internet, this slows down as well, although x5 takes this into account it is still better to ofeer it directly in a good format to x5, this speeds x5 up and that leades to less hangup's.

So make pictures before you use them to mac 1000 pixels on eather the longest side of the picture and try to use png or jpg pictures.

https://helpcenter.websitex5.com/en/post/208306

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Posted on the from Andre E
Ger S.
Ger S.
User
Author

Hello Andre,

Thank you for your response. It now works much better, but sometimes the program still crashes. It seems as if from version 12 this problem occurs anyway. With the older versions I did not have this problem. Unfortunately!

By the way, I see on the forum that I am not the only one with that problem.

Grtz,

Ger

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Posted on the from Ger S.
Andre E
Andre E
Moderator

Try an export project and import the exported project. That also helps sometimes, and amke regular backups in step5 export project.

It can happen but it should not be very often, how big is the project? Sometimes x5 needs time, that's why the open spaces needs to be as less as possiple, this takes up a lot of work for x5.

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Posted on the from Andre E
Adrian B.
Adrian B.
User

I am running 16.3.1 as well - project with over 250 pages. Each page has photos and a pdf doc.

Sometimes the program will just seem to stop - usually after doing a lot of page updates or adding a few new pages to the project and especially after clicking on preview or the save icon.  It seems to be frozen, but after a minute or two everything resumes.  

Has your X5 really crashed?? or maybe its just busy "thinking" for a period like mine does.....

I haven't updated to 17 yet due the flurry of problems reported when the update was released...... is it safe yet??.... :)

Adrian

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Posted on the from Adrian B.