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Bjorn Andreassen
Bjorn Andreassen
User

Internal Server Error  en

Author: Bjorn Andreassen
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What's happening?After updating to v2019, contact form does not work !!!!

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14 ANSWERS - 1 CORRECT
Bjorn Andreassen
Bjorn Andreassen
User
Author

After uploading all the files again, the error message is gone. Contact form still doesn't work! :(
# Office365

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Posted on the from Bjorn Andreassen
Andre E
Andre E
Moderator
Best User of the month EN

Try latest update 2019.1.5

then do a full upload.

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Posted on the from Andre E
Bjorn Andreassen
Bjorn Andreassen
User
Author

Still don't work.

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Posted on the from Bjorn Andreassen
Bjorn Andreassen
Bjorn Andreassen
User
Author

v2019.1.6

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Posted on the from Bjorn Andreassen
Incomedia
Stefano G.
Incomedia

Good day to you Bjorn

I would like to inform you that the issue has been addressed in the latest 2019.1.6

It seems to have been generated by a faulty installer prior to the 2019.1 release that didn't correctly overwrite older files.

Please update your software and try this again. Give me a feedback here if possible

Thank you

Stefano

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Posted on the from Stefano G.
Bjorn Andreassen
Bjorn Andreassen
User
Author

As I said, I'm using v2019.1.6 and I still have the same problem.

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Posted on the from Bjorn Andreassen
Bjorn Andreassen
Bjorn Andreassen
User
Author

Setting.

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Posted on the from Bjorn Andreassen
Bjorn Andreassen
Bjorn Andreassen
User
Author

E-commerce doesn't work either. No e-mail is sent to either the customer or the supplier (me).

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Posted on the from Bjorn Andreassen
Bjorn Andreassen
Bjorn Andreassen
User
Author

As always, support from X5 is absolutely miserable.
Everything worked as it should before updating, but after updating you get problems and no help.
You do not take your customers seriously.

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Posted on the from Bjorn Andreassen
Esahc ..
Esahc ..
Moderator

Bjorn, could you check your website host is using at least php v5.6 (or the recommended php7.1)

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Posted on the from Esahc ..
Incomedia
Stefano G.
Incomedia

Hi Bjorn

Unfortunately, it seems like the issue which other users were experiencing has nothing to do with your case specifically.

The issue only touched those who were using the PHPMailer script type, which is not your case ( since you're using SMTP ) 

Error 500 indicates a server issue, for which the server hosting should have an official LOG on their servers indicating exactly what seems to be the issue. If possible, please ask them to provide this information to you and attach it here, so that I might dig into this issue faster for you.

For the moment, no report of issues with the SMTP has been received from any user. Perhaps something changed with the SMTP credentials on your hosting? What if you attempt to perform the mailing tests at /admin.

Does it work there?

Please verify all of this and keep me posted on the result

Thank you

Stefano

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Posted on the from Stefano G.
Bjorn Andreassen
Bjorn Andreassen
User
Author

Problem solved. ISP had done some change on server.

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Posted on the from Bjorn Andreassen
Bjorn Andreassen
Bjorn Andreassen
User
Author

Sorry. My mistake!

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Posted on the from Bjorn Andreassen