Not receiving email notifications when someone puts an order in. 
Author: Pascal A.
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The website is up and running, but I am not receiving emails when an order is put through.
I went to settings, advanced, shopping cart, sending order, then I put in the email address but I do not receive orders.
What else can I do?
Thank you
Posted on the
Hello Zara,
In the first instance check the email delivery error log on your server. Your webhost will assist you if you are unsure how to do this yourself. The log will show you the status of both delivered and non-delivered email, and will help you to narrow the issue down.
Secondly, check any junk or spam folders, both in your email client and also on the server.
Next you can try altering the email script settings in Step 1 Settings > Advanced > Data Management:
By trialling the various options you may be able to find one which works successfully with your particular server configuration.
https://help.websitex5.com/en/v2019.1/pro/index.html?gestione_dati.htm
Kind regards,
Paul
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