WebSite X5Help Center

Lee Von N.
Lee Von N.

What would is cost to upgrade my Licences  en

Author: Lee Von N.
Visited 575, Followers 1, Shared 0  

I can't update my software i keep getting and error I was told when i purchase the software that i could update has long as i have it please advice

I already have a licence it asking for a new one

Posted on the
Aleksej H.
Aleksej H.
Best User of the month RU

Hello.What kind of error?Please send a screenshot of the error.

  1. Download the new version from your personal account.
  2. Temporarily disable the antivirus and firewall and try updating again.
  3. If it is possible, then try to start the update using a friend on the Internet provider.
  4. Try to update the program in time. The day before yesterday, I also had a problem with the update.

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Posted on the from Aleksej H.
Paul M.
Paul M.
Best User of the month EN

Hello Lee Von N.,

If you purchased WebSite X5 before the introduction of Update Protection then any updates for the specific version you purchased will be free and available to you.

It looks like you have version 15?  The most recent version of 15 is 15.2.3 which it looks like you already have, so there are no further free updates available to you unless you purchase Update Protection.

You can still upgrade your software, of course, and you will find an indication of what that would cost, here:

WebSite X5 offers

If you have already purchased Update Protection in the past then please be aware that each subscription lasts for 12 months only.

Kind regards,


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Posted on the from Paul M.
Elisa B.

Hi Lee, 

thank you for getting in touch. 

As suggested by Aleksej, you can download the latest release for WebSite X5 v17 from the download section of your account. 

As far as later versions are concerned, please consider that your Update Protection ended on February 2019, I am so sorry about this. In order to use a later version than 17, you can enjoy the discount on WebSite X5 2019.2 you can find here:

Thanks! Kind regards.

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Posted on the from Elisa B.