Andrew,

Upload the site. goto the admin panel and check several email scripts, then set the one that works in x5, upload and all should work.

http://www.ne.hrgb.org.uk/sheffield-2020/admin

check also with your host what they expect from the software (x5) for sending mails, mail is send by your provider, but every provider has different security measures, that's why x5 has several script's.

check also the needed php server (the software that run's at your webhost and handles e-mail as well

see also:

https://helpcenter.websitex5.com/en/post/212600

https://helpcenter.websitex5.com/en/post/114331

https://helpcenter.websitex5.com/en/post/209249

https://helpcenter.websitex5.com/en/post/211366

https://helpcenter.websitex5.com/en/post/209160

https://helpcenter.websitex5.com/en/post/211092

https://helpcenter.websitex5.com/en/post/204641

https://helpcenter.websitex5.com/en/post/216526

I have checked PHP currently at PHP 7.2 (Reg-123.com) Application Forms have in the past been sent and received.  But not at the moment.  Is there a delay between forms being sent and received (10 - 12 hours)  and helo would be appriciated.  We have a national event and Applications need to be live as of today. ww.ne.hrgb.org.uk/sheffield-2020.html I am getting pressure from the national committee.

Hello Andrew,

Did you run the email diagnostic tests in the online control panel like Andre suggested?  You can access the control panel here:

http://www.ne.hrgb.org.uk/admin/login.php

Detailed information and instructions can be found in the links below:

https://help.websitex5.com/en/v2019.1/pro/index.html?imp_pannello_controllo.htm

https://help.websitex5.com/en/v2019.1/pro/index.html?pannello_controllo.htm

Once logged in to the control panel go to the section Website Test > Test your e-mail settings  -  there are five different email scripts accessible from the drop-down menu entitled 'Email form script type'  -  send a test message using each one until you find one which works correctly.

Any errors will be reported in the 'Email Log' at the foot of the test page.

Be sure to check spam and junk mail folders both on your server and also in your email client, in case the messages are being diverted there.

Please let us know the results of the tests.

Kind regards,

Paul

Search the WebSite X5 Help Center (multilingual)

Hello Paul - thank you for your prompt reply.

I have run the diagnostic tests as you suggested and all the email scripts work as per the attatchment.  The problem is when applicants fill in an Application Form from http://www.ne.hrgb.org.uk/sheffield-2020.html

They receive the confirmation page from within the website but applicants are not receiving the confirmation email, the settings have worked in the past July/August for previous application forms but is no longer working, see attachment.

Many thanks for your continued support.

Andrew

Andrew,

Some providers demand that you use email adresses, if you use a form, that have there name it, so e-mail adresses from there own e-mail client.

if you use other email clients they will not accept it due to security reasons. happpely not all providers, but maybe yours does. try to use a email adress form the hosting company that has been given to you in the email form and see if this does the trick.

Hello Andre E

Thank you for your help.  Seem to be making some progress.  it works when only entering one email address, when you want to send the form to more than one reciprient with several emal addresses it doesn't work.

Andrew

Hello Andre E  upon further testing it appears that no one is receiving a confirmation email.  Forms are being received to *** but not confirmed to the sender via an email and copy of the collected data.

Andrew

Hello Andrew

Would it be possible for you to attach a new screenshot of the way the Contact Form is currently configured for you?

Andre pointed you the right way. This probably has to do with the email that you're using to send out the confirmation.

In general:

I would uncheck this:

Set an email from your domain here:

And at Step 1 -> Data Management, the domain email again:

Try this out and let me know if it works then

Thank you

Stefano

Hi Stefano

Thanks for your time. 

I have followed the  instructions above.

Really is a mystery - other forms work, applicants fill in a form submit it and get the page confirmation followed by an email. I have just completed a form and it hasnt been delivered and I have recieved the following email.

Do you thinkthis might be the problem?  Sorry, Im a relative newcomer and its a proper 'learning curve'.

Many thanks for your patience and time.

Andrew

Hello Support - is there anybody that might be able to help?  I have four contact forms and three work, the most important 'national event application form' doesnt - any suggestions please.  The contact form is not being recieved to recipients and the confirmation emails are not being sent to the user. I have followed the instruction above but they did not help.  Is this an IP problem or software issue.  I am a relative novice and just want the best for the society I serve.  Many thanks Andrew