Hello.Yes.I often meet with this.
1) Temporarily disable your anti-virus and firewall.
2) Do not use VPN.
3) Recheck the database connection settings.
4) Check that your requests are not blocked on the hosting.

Hello to everyone

You currently have another topic on the same matter already ongoing publicly. Please continue there:

https://helpcenter.websitex5.com/en/post/219322

Stefano