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Antonio D.
Antonio D.
User

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Author: Antonio D.
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Hi 

Is there a way that if a clint puts something there cart and they do not buy the items for example in 2 hours that the sale is canceled and the items return back into stock in the website

Antonio 

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Paul M.
Paul M.
Moderator

Hello Antonio,

If a customer puts an item in their virtual shopping cart this does not in itself alter the stock level of that item in your shop.

The item will only be deducted from your shop stock once the customer either completes checkout, or alternatively you manually mark the order as dispatched in the online control panel or the WebSite X5 Manager app.  You can set the WebSite X5 shop up in either of these two ways (because you have the Pro version).

Kind regards,

Paul

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Posted on the from Paul M.