Sent issue disappeared from the 
Author: Paul Vincent Ros
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First call from user 609442 on april 22nd 2020.
I expirience the same problem: after choosing to fill in a different shipping address (check box) it's not possible to start the payment anymore.
My id: 48801.
No response anymore from user Gordon Chase, id. 26033.
The issue completely disappeared.
Problem still exists. So cutomers are not able to check out after clicking the check box in order to fill in a different shipping address.
Posted on the
Hello Paul,
Your thread is still very much alive and well:
https://helpcenter.websitex5.com/en/post/226130
Incomedia have turned it private, probably so that they can share confidential project details with you personally. This represents an escalation of customer support, not a reduction.
If for some reason you can't view the thread, then please ensure you are logged in to your profile/account here on the Help Center. The thread will be visible only to you and Incomedia from now on.
I will now close this thread as it is important that you continue on the original. Incomedia will work with you to achieve resolution.
Kind regards,
Paul
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See the attached pdf.