WebSite X5Help Center

8 ANSWERS - 1 USEFUL - 1 CORRECT
Paul M.
Paul M.
Moderator

Hello Jose,

Ask your webhost to suppress the display of PHP 'notices' on the server, by logging the notices silently instead of sending them to the screen.

The 'Generic error' message is a non-fatal one which will not halt script execution if error display is switched off.

Kind regards,

Paul

Search the WebSite X5 Help Center

Read more
Posted on the from Paul M.
Jose Carlos Guzman
Jose Carlos Guzman
User
Author

hi again,

but It doesn't work, attach message in to my provider web.

Read more
Posted on the from Jose Carlos Guzman
Paul M.
Paul M.
Moderator

Thanks for the screenshot, Jose.

So did Bluehost actually make any changes to your server configuration on your behalf?  It's not clear from your screenshot whether they did anything or not.

If they are unwilling to help for any reason then you should be able to alter the setting yourself.

Here is the official guidance from Bluehost on how to do this:

https://my.bluehost.com/hosting/help/109

The article suggests that Bluehost does indeed leave PHP errors/warnings/notices switched on by default.  You need to reverse this by editing the following line in the php.ini file:

display_errors = Off

Read more
Posted on the from Paul M.
Axel  
Axel  
User

Hello José,

Same issue for me and everything is off.. 

Does not works wih PHP 7.2.7 but Ok with 7.0.3

Axel

Read more
Posted on the from Axel  
Axel  
Axel  
User

Hello Incomedia,

The best on this error should be to check into your source code where is this error... the solution will be evident to find and how to fix it..

It's not a furtive message not generated by Incomedia. You are at origin !!!

And source code checking takes 2 mn.

Axel

Read more
Posted on the from Axel  
Jose Carlos Guzman
Jose Carlos Guzman
User
Author

Hi, Again,

My PHP.ini configuration is ok, but the problem is not resolved, attach php.ini screen.

what do I do now?

Read more
Posted on the from Jose Carlos Guzman
Paul M.
Paul M.
Moderator

Thanks for the screenshots, Jose, which were extremely helpful.

I notice that you are running Percona Server as your database with Bluehost, and that your server version is being reported as 5.6

WebSite X5 version 2020.1 requires not only PHP minimum 7.1 but also MySQL version 5.7 or above  -  compatibility with any other databases or versions is not guaranteed.

At this point I would suggest that you ask Bluehost to look at the error logs on your servers.  If they can give you more detailed information as to what is happening at the point of failure, then we may be able to assist further and help you to configure your server correctly.

But once again, compatibility with databases other than MySQL is not a given:

WebSite X5 technical specifications

Read more
Posted on the from Paul M.
Jose Carlos Guzman
Jose Carlos Guzman
User
Author

The problem was, update my PHP Server versiomn to last, and now all be fine.

TKS x You Help

Read more
Posted on the from Jose Carlos Guzman