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Stan M.
Stan M.
User

Online order emails not received  en

Author: Stan M.
Visited 758, Followers 2, Shared 0  

I recently had to change my web hosting provider but when I uploaded my website to the new host I found that when people are ordering my products the order is not being emailed to me and the customers are not receiving their confirmation email.

The website host advised me that it probably had something to do with the PHP version and the scripting since my software (Website X5 Evolution 10) was (admittedly) rather old. So I upgraded to the current (Evo) version of the software and updated my website which I understand requires PHP version 7.1 minimum and the host server is Version 7.3. I thought that would sort it all out - but the emails are still not sending. As a matter of interest I also uploaded the website to a free host but it doesn't work on that one either which is making me wonder if there is something I am missing when building the website, although the previous (almost identical) version of the website has been working fine for years.

The website is at www.stanmilne.com

Any help greatly appreciated.

Stan

Posted on the
3 ANSWERS
Aleksej H.
Aleksej H.
Moderator

Hello.There is no license in your account for Incomedia WebSite X5 Evo 2020. Please ask this question from a licensed account.

In the meantime, try different types of mail scripts.Do you use mail with your domain or mail from Google, etc.?

Try PHP 7.1-7.2.

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Posted on the from Aleksej H.
X5 Croatia
X5 Croatia
User

I think that you need a PHP version check?

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Posted on the from X5 Croatia