WebSite X5Help Center

 
Mike C.
Mike C.
User

Missing purchased template  en

Author: Mike C.
Visited 251, Followers 1, Shared 0  

Template purchased is NOT available in the Licensed category of the Template selection window. Below are the details of purchase. Please advise solution.

Order code: 252X-4QB6-4WTL
Date: 05/19/2020
Type: Templates
Name: Planet Farm
Active

Posted on the
10 ANSWERS - 1 USEFUL
Andre E
Andre E
Moderator

Did you refresh the view with refresh button on top of the licenced view selection?

Then it should show up.

Read more
Posted on the from Andre E
Mike C.
Mike C.
User
Author

Yep, I did refresh. I just now noticed the template now only available for X5 Pro and not Evo. I am a bit baffled by the situation, because following my purchase I was able to create a mock up site with the template. By the way thanks for your response.

Read more
Posted on the from Mike C.
Andre E
Andre E
Moderator

Well if you have it and you can use then it's good, maybe that's the reason it's not (yet) in the licenced section, anyway if you can use it you have bought it.

So i would say just use it and continue.

just to add info,

you can check all credit's and buys in your profile;

top right next to your name pulldown -> credits

Read more
Posted on the from Andre E
Mike C.
Mike C.
User
Author

Thanks for the info, but template not available to me right now. See attached screen grabs. Still confused...

Read more
Posted on the from Mike C.
Andre E
Andre E
Moderator

Hello Mike,


Then this is correct, you can't use template with EVO, Because you check in EVO you don't see the template there because it's a PRO template.

You have 2 options, ask Incomedia to take back the credits ( i don't know if they do that but you can always ask)

or

you can buy Pro, where you will find the template and will able to use it directly (see offers for you int top right pull down).

Read more
Posted on the from Andre E
Mike C.
Mike C.
User
Author

OK thanks for your help Andre. Is there a quick link for Incomedia where I can try and get a refund of credit.

Read more
Posted on the from Mike C.
Andre E
Andre E
Moderator

I will set it here for you, just wait on there responce.

Read more
Posted on the from Andre E
Mike C.
Mike C.
User
Author

Thank you very much Andre

Read more
Posted on the from Mike C.
Incomedia
Elisa B.
Incomedia

Hi Mike, 

I confirm we processed the refund for the template. 

Thanks! Kind regards.

Read more
Posted on the from Elisa B.
Mike C.
Mike C.
User
Author

Many thanks Elisa. 

Read more
Posted on the from Mike C.