WebSite X5Help Center

 
Joe Y.
Joe Y.
User

Cannot convert from v12 to most recent version 2021.2.3  en

Author: Joe Y.
Visited 462, Followers 1, Shared 0  

I Cannot convert from v12 to most recent version 2021.2.3. When I try to update I get an error that some of the fonts dont match then ultimately I am unable to open my project. Please see attached error. The errror says "The specified project cannot be opened because it was created with a later edition of website x5 (PRO). 

Please advise. Thanks! 

Posted on the
1 ANSWERS - 1 USEFUL
Andre E
Andre E
Moderator

hello Joe,

You can not open a v12 Pro into v2121.2.3 EVO or GO, you need 2021.2.3 PRO for this.

I don't see that in your portal as official registrated.

Hope his helps.

you can check top right next to your name pulldown -> offers for you for a pro version.

Or start from scratch., Evo en Go, just don't have the software to cope with the pro features from v12.

Read more
Posted on the from Andre E