Wx5 renewal - Renew Now button not directing to correct page

Author: Craig K.

Visited 680, Followers 1, Shared 0

Tags: redirect,renewal,website x5 pro 2021.3,wrong

I received an email from Incomedia with a reminder to renew before expiration of the license. I clicked on the Renew Now button, and logged in. Then I am directed to a page with offers. However none of them refer to the Website X5 license, so I'm not sure what link to click on to proceed?

Posted on the 09/13/2021 08:55:49

4 ANSWERS - 1 USEFUL

Aleksej H.

Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Posted on the 09/14/2021 05:20:52 from Aleksej H.

Aleksej H.

Moderator

Try to follow the link from the top menu - the menu item "Offers". This can helphttps://market.websitex5.com/en/users/1344821/offers

Posted on the 09/14/2021 05:23:16 from Aleksej H.

Elisa B.

Incomedia

Hi there!

Please try again now.

Thanks! Kind regards.

Posted on the 09/14/2021 07:16:09 from Elisa B.

Craig K.

User
Author

Thanks the email link is now working and I noticed the software also has a link when you open it.

Posted on the 09/14/2021 09:27:30 from Craig K.