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Victoria M.
Victoria M.
User

Invoice instead of Order  en

Author: Victoria M.
Visited 1116, Followers 2, Shared 0  

Is it possible to send an Invoice rather than an order.  The customer is "buying now" and the order goes through to the customer asking for payment when they have already paid.

Followed by the invoice sometime later.

This is rather confusing for the customer

Posted on the
12 ANSWERS - 1 USEFUL
Andreas S.
Andreas S.
Moderator

If the customer orders the goods only now, how can he have paid for them already? If you have a system where the customer has already paid in advance, then a contact form would be better for you than a store system.

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Posted on the from Andreas S.
Victoria M.
Victoria M.
User
Author

I have set up an e-commerce shop and the items all have a "buy now" button.  

They then receive an "order confirmation" asking them to "pay" which they already have.

Can I take off the "order confirmation" email

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Posted on the from Victoria M.
Donald M.
Donald M.
User

Good luck with that, it's been an issue for years.

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Posted on the from Donald M.
Victoria M.
Victoria M.
User
Author

Does not sound promising.  Not sure what to do next.  

One think that comes across to the customer is that am I trying to take payment twice.  Not very good at all.

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Posted on the from Victoria M.
Victoria M.
Victoria M.
User
Author

Does not sound promising.  Not sure what to do next.  

One think that comes across to the customer is that am I trying to take payment twice.  Not very good at all.

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Posted on the from Victoria M.
Andreas S.
Andreas S.
Moderator

If the customer is so "thoughtless", then let him deposit twice. This would not happen to me.

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Posted on the from Andreas S.
Victoria M.
Victoria M.
User
Author

Wrong answer.  If you treat your customers like this then you should not be in business.

These people are vital to keeping your business running

If you cannot help please say so instead of putting stupid comments like this.

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Posted on the from Victoria M.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Victoria M.
Wrong answer.  If you treat your customers like this then you should not be in business. These people are vital to keeping your business running If you cannot help please say so instead of putting stupid comments like this.

(It > En) ... in the options provided in the "Language Content Management" you can change the automatic message that will be seen in Step # 4 + payment, adding a notice that the invoice will also be sent to confirm the payment, in this way the user will be clearly warned ...
... you have to do the billing externally to the site, through the billing registers you are legally equipped with ...


(... what you could do with the EXTRA code would be to show the user's VAT number in the email, which could be of help for billing...)

.

ciao

.

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Posted on the from  ‪ KolAsim ‪ ‪
Victoria M.
Victoria M.
User
Author

Thank you.  I have done that.

Could I please suggest that you send a request to ask your designers to think about customers who "buy now".  Instead of an invoice with "pay" on the bottom that you add an extra layer were by we can change this to "paid". 

It would like more professional for businesses you sell on-line.

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Posted on the from Victoria M.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Victoria M.
... ...  Could I please suggest that you send a request to ask your designers to think about customers who "buy now".  ... ... ... 

... I notified the STAFF to receive their superior opinion ...
... but you have to be patient for their intervention from next Monday ...

Hello, ciao

.

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Posted on the from  ‪ KolAsim ‪ ‪
Incomedia
Stefano G.
Incomedia

Hello Victoria

I believe that KolAsim's comment is definitely the most useful you can get

The software currently cannot produce a legally valid invoice, but will only provide the order details to the Administrator so that you can produce one with a dedicated invoicing software

The best you can do is change the text on the page if you believe that the default order can be used as an invoice, but I would still recommend creating a valid invoice externally to be sure to be perfectly in line with the law

I hope I was helpful

Stefano

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Posted on the from Stefano G.