WebSite X5Help Center

 
Nhojo K.
Nhojo K.
User

How to export or upload website to namecheap using website X5 Pro 2021.5.6  en

Author: Nhojo K.
Visited 1175, Followers 1, Shared 0  

Hello I need some help to upload website to the host, I am using Namecheap host but every time I entered FTP and Database connection parameters all I got is errors that details I am using are not correct.

It works fine in previous version of website x5 pro, 

Posted on the
1 ANSWERS - 1 CORRECT
Aleksej H.
Aleksej H.
Moderator

Hello.

1) Make sure you are using the correct credentials to connect. Data for connecting via FTP can be checked, for example, using FileZilla.

2) Try a different Server Type.

3) Temporarily disable your antivirus, firewall and any other protection. Don't use VPN.

4) Make sure that there is no blocking on the hosting for connecting via FTP.

5) Try turning off compression.

This might be helpful for you:

https://www.namecheap.com/support/knowledgebase/article.aspx/9523/205/how-to-create-an-ftp-account/

https://www.namecheap.com/support/knowledgebase/article.aspx/188/205/how-to-access-an-account-via-ftp/

Read more
Posted on the from Aleksej H.